Senior IT Specialist - Technical Support

Data Intelligence, LLC is seeking a highly qualified Senior IT Specialist – Technical Support to support one of our federal law enforcement clients. This role is responsible for implementing, maintaining, and supporting secure web service connections, data integration services, identity and access management (IAM) solutions, and secure file transfer capabilities that support mission‑critical information sharing across criminal justice systems.

The ideal candidate will possess expertise in identity and access management, cloud technologies, secure web services, XML‑based data integration, enterprise system administration, and customer support within a secure federal environment. This position may be performed remotely or onsite in Clarksburg, West Virginia.

• Implement, support, and maintain secure web service user connections, data connections, and Secure File Transfer Protocol (SFTP) connections supporting enterprise data integration operations.
• Develop, maintain, and utilize ETL products and automated data integration tools that facilitate secure information sharing.
• Support internal and external customers by provisioning, authenticating, authorizing, and managing user access to applications, systems, and enterprise resources.
• Administer digital identities and associated user privileges using Identity and Access Management (IAM) principles and technologies.
• Manage day-to-day operational support for enterprise data integration services, including:
  • Troubleshooting system connectivity issues
  • Resolving XML schema errors
  • Managing server‑side configurations
  • Supporting secure application deployments
• Deliver advanced technical support and exceptional customer service to participating Criminal Justice Agencies (CJAs).
• Develop, maintain, and update technical documentation, including:
  • Standard Operating Procedures (SOPs)
  • Technical documentation
  • Process workflows
  • White papers
  • Status reports
  • Dashboards
  • Program reports
• Track project milestones, deliverables, and operational metrics while providing recurring updates and reporting to leadership.
• Operate within the FBI CJIS Division's Scaled Agile Framework (SAFe) environment and actively participate in Agile Release Train (ART) activities.

• Bachelor of Science degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Software Engineering, or a related technical discipline.

Candidates must demonstrate experience in the following areas:

• Implementing and supporting enterprise web service connections and secure data integration environments.
• Configuration management and version control using:
  • Apache Subversion (SVN)
• Virtualization technologies, including:
  • Virtual Machines (VMs)
  • Virtual Desktop Infrastructure (VDI)
• Software development using:
  • Java
  • Python
  • C#
• Cloud architecture and administration, including:
  • FedRAMP‑compliant Amazon Web Services (AWS)
  • Microsoft Azure
• Developing and troubleshooting software tools and utilities using:
  • Python
  • PHP
• Configuring and maintaining enterprise systems across:
  • Windows
  • Linux
  • Unix
• Database administration and development, including:
  • PostgreSQL
  • Linux SQL
  • SQLite
  • Oracle
• Configuring and implementing thin‑client executable code utilizing SFTP for secure XML file transmission.
• Installing, configuring, and maintaining:
  • Security certificates
  • Encryption technologies
  • WSDL
  • WADL
  • Java Key Store (JKS)
  • APIs supporting secure application deployment
• Developing and supporting web services using:
  • XML
  • JSON
  • RESTful APIs
  • SOAP
  • HTTP/HTTPS protocols
• Identity and Access Management (IAM) solutions, including:
  • User provisioning and deprovisioning
  • Authentication and authorization
  • Identity lifecycle management
  • Access reporting
• Single Sign‑On (SSO), Access Management, or Federated Identity Management solutions.
• Federation technologies, including:
  • Security Assertion Markup Language (SAML)
  • Lightweight Directory Access Protocol (LDAP)
  • Public Key Infrastructure (PKI)
  • Microsoft Active Directory
• Encryption technologies and secure communications, including:
  • Key generation
  • Connection establishment and testing
  • Troubleshooting encrypted connections
  • Secure folder creation
  • PuTTYgen
  • Windows Secure Copy (WinSCP)
  • OpenSSH Keys
• Creating, maintaining, and…