Technical Architect ​/ Senior Technical Architect - PubSec FedCiv

Job Category

Customer Success

Job Details

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce Professional Services is hiring Technical Architects As a Technical Architect, you will be serving as a strategic advisor and Salesforce product and platform expert to the company's largest, most complex customers the Pulic Sector

The Technical Architect / Senior Technical Architect plays a pivotal role in both presales and implementation, shaping, scoping, and solutioning engagements to set customers up for success. This leader provides technical oversight and execution leadership on large-scale and mission-critical engagements while also serving as a trusted mentor to Salesforce teams and Federal clients. They're responsible for driving architectural excellence, strategic customer alignment, and fostering a high-performance culture within their teams.

• Serve as a trusted advisor to the client

• Identify and lead internal critical initiatives to grow the consulting practice; serving as an active contributor to the community's overall knowledge base and expertise

• Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value

• Work collaboratively, having very strong communications skills, especially in teaching complex concepts and creative, prescriptive thinking

• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution

• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners

• Review and correct project/program direction, approach, and key artifacts to keep programs on track, while ensuring solutions are extendable and maintainable going forward

• Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs

• Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform

We are looking for candidates who have experience supporting customers in one or more of the following industries:

Work with non-defense federal agencies (such as Health & Human Services, Commerce, and Transportation) to drive digital transformation initiatives that improve citizen services, requiring knowledge of federal procurement processes and the ability to obtain a Public Trust clearance.

• 8+ years enterprise architecture or consulting experience on the Salesforce Platform (Core Sales/Services) within Public Sector.

• Strong application design skills combined with strong data, integration, and security architecture skills

• Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences

• Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies

• Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience

• A great listener with the ability to connect with people in diverse roles

• Proven ability to analyze, design, and optimize business processes via technology and integration

• Resourceful and innovative thinker who can work through and solve problems

• Qualification for this job is contingent upon acceptable results from a background investigation and your obtaining and maintaining the specific level of U.S. Government security clearance required for this role. U.S. citizenship (U.S. born or naturalized) required.

• Metro DC located

• Salesforce Certified Technical Architect (CTA) or multiple Salesforce Architecture certifications

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• Experience in public sector digital transformation initiatives

• Hands-on experience with Public Sector Solutions ("Agentforce Public Sector")

• Hands-on experience with Omni Studio

• Ability to convey and convince customers of best practices at various levels within a large organization

• Application design and development background

• Travel may be required and varies depending on the client requirements

By applying to the Technical Architect posting, recruiters and hiring managers across the…