Credit Specialist

About the Organization

At Chase Plastics, we're real people providing real solutions. Since 1992, Kevin and Carole Chase set out with nothing more than $2,500 and a Detroit-bred work ethic. Their goal has always been to do what big distributors would not: provide quality specialty, engineering, and commodity thermoplastics for small- to medium-sized applications, backed with exceptional customer service.

Today, customer service is more than a value—it is instilled in our DNA and inherent in everything we do. We are committed to providing:

Real solutions that aren’t delayed by red tape or inaction.

A partnership based on a genuine understanding of your business and your goals.

The tools and resources to help you succeed and thrive.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Clarkston Office

Devote full time to the business and affairs of Chase Plastic Services, Inc., and use your best efforts to perform faithfully and efficiently the responsibilities assigned to you. Perform credit and other accounting functions for Chase Plastic Services, Inc. Establish and maintain effective work relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills.

• Work with assigned customers on a daily basis who are on credit hold
• Conduct weekly collection calls identified on your 60+ and 45+ reports
• Perform follow up tasks to ensure promised payments were received
• Keep all notes on customer status current in computer system
• Negotiate a mutually beneficial solution to release orders from credit hold
• Maintain credit status on assigned accounts
• Review and identify inactive accounts, ensure applicable sales person is notified of accounts new inactive terms
• Review credit/debit memo and Rebill request for accuracy/duplication then generate and forward to customers
• Compile new customer packets by securing credit applications and credit reports on all new accounts and assign limits and terms within policy guidelines
• Send correspondence to customer and sales manager regarding approval/denial of open terms and credit limits
• Communicate potential collection issues to Credit Manager
• Comply with all commercial and applicable consumer debt collection laws
• Maintain confidential files including customer credit cards for payments
• Provide support to Customer Service and Sales regarding current accounts
• Provide Proof of Delivery and invoice requests at the customer's request in order to secure payments
• Notify Credit Manager of accounts that have aged past 70 days
• Provide backup to others in the credit department as needed, cash receipt input, deposits, and bank runs
• Respond to external credit inquiries
• Ensure adequate coverage in department during lunch and breaks
• Predictable and dependable attendance is required

To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently to meet the needs of the business. The following requirements are representative of minimum levels of the knowledge, training, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate degree, majoring in Business or Accounting is preferred. A minimum of two (2) years work experience in collections and/or accounts receivable is required. Strong attention to detail, problem solving and resolution skills, as well as strong organizational skills are essential. Excellent interpersonal and communication skills, positive attitude, the ability to work effectively in a team environment and strong customer orientation skills are essential.

Must be proficient in MS Office (Word, Excel, Access and Outlook). Prophet 21 experience preferred.

Individuals…