Operations Specialist

Overview

Seeking a Post Entitlement Analyst to support the SSAMS™ team on the MO DSS project. This role focuses on post-approval Social Security benefit activities using an assembly-line approach. The analyst supports youth in foster care by ensuring accuracy, completeness, and timely responses to the Social Security Administration (SSA) and other stakeholders after benefits have been approved. The ideal candidate is detail-oriented, comfortable handling administrative casework, and able to communicate professionally with internal teams, SSA representatives, and external stakeholders.

• Respond to SSA requests for post-entitlement information
• Receive, track, and respond to incoming calls via the Social Security Benefits Unit (SSBU) hotline
• Manage and respond to email inquiries through the SSBU inbox
• Make follow-up calls to resolve hotline and email inquiries
• Communicate with internal teams to obtain required case information
• Coordinate with SSA to obtain outstanding decision notices
• Submit electronic records and documentation to the SSA
• Complete Income Redeterminations requested by SSA
• Complete PERCs for youth medically approved for benefits
• Maintain accurate and up-to-date case documentation in the database
• Perform additional administrative duties as assigned

• Comfortable with hybrid schedule & within work hours listed- onsite Clarkston, WA office working a hybrid schedule - typically 3-4 days in person, 1-2 days remote.
• Shift time: 6AM - 3PM PST (1 hour unpaid lunch)
• Training will be 9-5:30 CST for 1-2 weeks, 7AM
  -3:30 PM PST
• Associate degree or 2 years of relevant experience
• Background in human services or the public sector preferred
• Experience with call center or customer service over phone
• Intermediate proficiency in Microsoft Word, Excel, Outlook, and related tools
• Strong written and verbal communication skills
• Ability to provide friendly, professional customer service
• High attention to detail and accuracy
• Ability to work independently in a fully remote environment
• Comfortable working within a team-oriented, evolving workflow
• Ability to recognize and maintain strict confidentiality

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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