Clinical Navigator - SBHC

Help shape the future of student healthcare as part of our brand new School Based Health Center.

This unique Clinical Navigator role blends front office support, care coordination, and clinical support to help students access the care they need.

We recognize that great candidates come from a variety of backgrounds and availability needs. This position may be structured as full-time or part‑time, depending on the qualifications and availability of the selected candidate.

Performs various administrative, clinical, and care navigation activities under the direction of the School Based Health Center leadership and clinic provider(s). Duties include (but are not limited to) below:

• Patient Check‑in/out:
  Greeting patients, verifying demographics, and collecting co‑pays.
• Scheduling:
  Booking, rescheduling, and confirming appointments.
• Insurance & Billing:
  Verifying insurance coverage and processing billing information.
• Records Management:
  Answering phones, maintaining Electronic Health Records (EHRs), and managing office correspondence.
• Ordering:
  Orders supplies for the SBHC as needed.

• Patient Preparation:
  Escorting patients to exam rooms, obtaining medical histories, and recording symptoms.
• Vitals:
  Taking and logging vital signs (blood pressure, height, weight, temperature, pulse).
• Assisting Providers:
  Helping providers with examinations and minor in‑office procedures.
• Lab Work & Testing:
  Collecting specimens (blood, urine), performing basic lab tests.
• Documentation:
  Documenting in the EMR according to TSMH policy and procedures.
• Other duties as assigned.

• Assist patients as needed to coordinate referrals, follow up.
• Assists with connection to necessary community resources (example: food pantry, etc.)
• Communicates with parents, other healthcare professionals, and academic stakeholders.
• Tracks and reports information on SBHC operations and activities.

• Certified Medical Assistant, required.

• Washington State Medical Assistance license, required.
• Current American Heart Association’s BLS/CPR certification card on hire or within orientation.

• Previous administrative and clinical experience preferred.

• Familiarity with medical terminology
• Must have excellent communication skills both verbal and written.

• Paid Time Off
• Medical, Dental, and Vision
• Retirement - 403(b) with matching contributions
• Employee Assistance Program
• Tuition Reimbursement
• Flexible Health Spending Account and Dependent Care Spending Account

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.