Care Connection Assistant

Care Connection Assistant

The Care Connection Assistant (CCA) will work to eliminate or mitigate barriers to health and social services for community members by serving as an advocate and link to connect clients with resources and services. They will also assist clients in accessing these resources, providing services in and around the community, as well as in the office.

High School Diploma or GED

Valid U.S. driver's license

Maintain a regular caseload of clients who qualify for this assistance

Compliance with program grants and contract

Work out in the community, to be readily available and accessible to clients

Serve as a client advocate and liaison to reduce barriers to care

Refer clients to appropriate resources based on client-identified health and social service goals

Assist clients with resource navigation such as completing applications or finding transportation

Establish trusting relationships with referred clients and community partners

Maintain ongoing assessment of client and family needs to meet expected outcomes

Attend regular staff meetings, trainings, and other meetings as required

Other duties as assigned

Excellent written and verbal communication skills, including the ability to modify language to meet clients' needs

Ability to work with people who may have different lifestyles and priorities than your own

Ability to work independently and collaboratively

Ability to learn and use computer programs

Ability to retain confidential information; ensure the security of sensitive data

Ability to act with integrity and professionalism

Excellent relationship-building skills

Excellent ability to set firm boundaries with clients while maintaining a high level of service

Work with distractions and frequent interruptions

Share an office with one other CCA

Shared office space with other employees

Fast paced environment, with sitting or standing for long periods of time

Lift up to 30 pounds

Sufficient hearing and speech to communicate in-person and on the telephone with or without reasonable accommodation

Manual dexterity and visual acuity to operate a computer station and other machines with or without reasonable accommodation

100% paid medical coverage for the employee and the option to add family at a reduced rate

100% paid dental and vision coverage for the employee and family

Employee Assistance Program

Retirement

Paid vacation

Paid sick leave

2 paid floating holidays

11 paid holidays

The employee filling this position may be required to stay at or return to work during public health incidents and/or emergencies to perform duties specific to this classification or to perform other duties as requested in an assigned response position. This may require working a non-traditional work schedule or working outside normal assigned duties during the incident and/or emergency.

Criminal background check upon hire