Customer Service Rep - Healthcare

Job description

We are seeking energetic and reliable professionals to join our Call Center Customer Team. Customer Service Representatives will be responsible for answering incoming customer calls, educating callers on services provided, scheduling appointments, and directing calls to the appropriate departments. Successful candidates must be committed to providing exceptional customer service!

• Answer incoming customer phone calls
• Schedule appointments
• Make outbound calls
• Work exception and follow-up reports; missed appointments
• Follow company policies and procedures
• Educate caller on products and services
• Respond to customer inquiries and requests
• Resolve customer concerns and complaints; make quick and accurate decisions
• Enter data into the company computer platform
• Maintain ticket accuracy

• High school diploma or GED required

• Monday – Friday
• Schedule flexibility to accommodate business needs

• 1+ years experience in a Customer Service role, call center setting preferred
• 1+ years Medical or healthcare experience is mandatory
• Excellent phone presence
• High level of professionalism
• Excellent interpersonal communication skills
• Ability to work as part of a team and independently
• Proficient in English;
  Bilingual in Spanish is a plus
• Strong problem solving abilities
• Strong computer skills
  
  Working knowledge of MSOffice
• Experience with ticketing systems preferred
• Good typing skills

• Lengthy periods of sitting
• Lengthy periods of using computers and viewing computer screens
• Subject to noise
• Lengthy periods of time using fingers; typing
• Repetitive motion: wrists, hands and fingers
• Lengthy periods of time grasping; phones and palm
• Frequent and lengthy talking; expressing or exchanging ideas by means of words; conveying detailed information or instructions to other workers accurately, loudly and/or quickly.
• Hearing:
  Ability to receive detailed information through oral communication and making sounds; perceiving sounds at normal speaking levels with or without correction.
• Transcribing:
  Viewing a computer terminal; extensive reading; visual inspection involving and operating computers and phones