Billing Specialist

Overview

ABOUT YOU: Are you a numbers-pro who thrives on accuracy, organization, and seeing your work directly support production and customer satisfaction? Join our fast-paced printing facility as a Billing Specialist
, where your attention to detail helps keep our Accounting department operations running smoothly and our customers happy.

Job Title: Billing Specialist

Location: Clarksville, TN (On-Site)

• Prepare and verify billing transactions. Ensure compliance with corporate policies and standard procedures.
• Enter and maintain billing data. Process write-offs and adjustments using complex spreadsheets, databases, and company systems, including Oracle, Salesforce, Plant Admin, Excel, and Access.
• Deliver excellent customer service. Maintain clear, professional communication with schools, sales representatives, customer service, and plant stakeholders.
• Resolve billing issues and inquiries. Investigate discrepancies and provide timely, accurate resolutions. Process and validate customer credits. Research accuracy and obtain required approvals.
• Maintain billing system accuracy. Enter billing codes and perform work verifications. Report commission adjustments. Ensure accurate and timely commission-related updates.
• Support administrative operations. Organize, file, and maintain an efficient, near paperless work environment. Perform annual testing to ensure software functionality across all environments.
• Ensure audit readiness and compliance. Maintain accurate records and documentation in alignment with SOX and audit requirements.
• Support cross-training and teamwork. Learn accounting and related functions to provide operational backup.
• Promote workplace safety. Follow departmental and plant safety rules and guidelines.

• Education & Experience:
  
  High School degree and at least 2 years of Billing or Accounting experience.
• Computer
  
  Skills:
  
  Experienced in MS Office programs & very good working knowledge of Excel & MS Access.
• Accounting
  
  Skills:
  
  Ability to perform billing transactions within multiple accounting systems, demonstrating good math skills and critical thinking.
• Organization & Communication:
  Exhibit strong organizational skills, manage multiple priorities, multitask effectively, and meet deadlines under pressure. Demonstrate strong written and verbal communication skills.
• Good Analytical Ability:
  Perform accurate calculations and maintain detailed, SOX and Audit compliant records.
• Service Excellence:
  Professional and customer-oriented. Responds to inquiries promptly, troubleshoots and researches detailed information to resolve issues effectively.
• Team Oriented Approach:
  Work collaboratively with minimal supervision while maintaining a positive work environment with colleagues at all levels of the organization. Very positive demeanor is a must.
• Understanding of Operational Needs:
  Demonstrate flexibility to learn new technologies and work variable hours or overtime with short notice.
• Physical & Performance Requirements:
  Ability to lift up to 20 lbs., and maintain excellent attendance and performance requirements.
• Preferred Qualifications:
  
  Technical School or Associates degree in a related field. Prior experience working directly with customers in a service-focused environment. Experience using Oracle and similar ERP systems.

• We care about your health. We offer competitive healthcare (health, dental, vision, coverage) in addition to voluntary benefits including home and car insurance, pet insurance, flexible spending account, amongst many more.
• We invest in your future. Our 401K plan has immediate vesting, so you can start saving for retirement right away.
• We want you to unplug when needed. We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays.
• We care about your development. We support tuition reimbursement after 6 months of service.

Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country.…