Operations and Brand Engagement Coordinator

THE PRESS | Operations and Brand Engagement Coordinator General Description

THE PRESS is seeking a dynamic, highly organized, and customer-focused Operations and Brand Engagement Coordinator to support the daily operations of our coworking spaces while creating an exceptional experience for members and guests. This role is responsible for ensuring our facilities operate efficiently, fostering a thriving community, supporting business development efforts, and maintaining a consistent brand presence throughout our spaces and communications.

The ideal candidate is proactive, adaptable, and thrives in a fast-paced environment where no two days are the same. This position balances facility operations, hospitality, member engagement, marketing, business development, and administrative responsibilities while serving as a key representative of THE PRESS and its mission.

• Ensure the coworking space is clean, organized, safe, and fully operational while maintaining company standards.
• Perform daily opening and closing procedures, including security checks and facility readiness assessments.
• Manage daily coffee bar operations, including stocking, cleaning, and routine maintenance.
• Coordinate meeting room, conference room, and event space setup and teardown, ensuring all furniture, technology, and amenities are prepared and functioning properly at THE PRESS and other Millan meeting spaces.
• Oversee audio-visual equipment throughout THE PRESS, including meeting rooms, The Jude Room, The Mailroom, and other Millan meeting spaces, maintaining inventory and troubleshooting issues as needed.
• Coordinate maintenance requests, vendor services, repairs, and facility improvement projects.
• Review, maintain, and renew operational subscriptions, vendor contracts, and facility service agreements.
• Maintain inventory and order office supplies, refreshments, coffee bar supplies, and operational materials.
• Coordinate office and suite turnovers between members, ensuring spaces are prepared for occupancy.
• Perform routine facility inspections and proactively address operational needs.
• Perform basic facility maintenance tasks when appropriate.
• Respond to operational issues and occasional after-hours facility emergencies.
• Provide regular project updates to leadership and coordinate projects between maintenance teams, contractors, and project managers.
• Anticipate member and guest needs while maintaining a welcoming and professional environment.

Cross-Company Operational Support

• Provide operational and event support to The Block and other Millan family of companies as needed, including special projects, events, space preparation, administrative support, and other shared operational needs.
• Collaborate with team members across Millan companies to support organizational priorities while maintaining primary responsibility for THE PRESS operations.

• Serve as the primary point of contact for members, guests, vendors, and visitors, delivering exceptional customer service and hospitality.
• Conduct member onboarding and offboarding, including tours, membership orientation, access credentials, workspace setup, and transitions.
• Build meaningful relationships with members by understanding their businesses, facilitating introductions, and encouraging collaboration.
• Foster an engaging community by gathering member feedback, addressing concerns, and resolving issues professionally.
• Promote community events and ensure all operational requirements are completed successfully.
• Maintain accurate records of member interactions and communications.

• Manage Office
  
  RnD or other similar operational software platforms supporting daily coworking operations.
• Prepare, send, and renew membership agreements and contracts.
• Monitor membership renewals, vacancies, occupancy levels, and office availability.
• Monitor member billing, failed payments, and account status.
• Send payment reminders and process membership suspensions or cancellations when necessary.
• Bill members for conference room usage, virtual office services, mail services, and additional amenities.
• Maintain…