Customer Service Team Lead – Warehouse B Shift, Mon-Fri 2pm-10:30pm

Responsibilities

• The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently.
• Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers.
• CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.
• Associates are expected to meet company objectives in the areas of performance, safety, and quality.
• Process and input all customer orders.
• Running and printing shipments from WMS.
• Generate all related paperwork and necessary information required for customer work orders.
• Check all orders for special requests.
• Follow up with other departments to ensure the service standards are being met.
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Ensure the accuracy of all receiving and shipping documents.
• Assist in resolving any discrepancies.
• Greet customers and visitors to the office.
• Answer incoming telephone calls in a cheerful, courteous, and timely manner.

• Must have a high school diploma or general education degree (GED).
• 1 year experience in Customer Service-related capacity.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
• Intermediate computer skills.
• Proficient with MS Office Applications.
• English (reading, writing, verbal).
• Business writing proficiency.
• Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
• Strong attention to detail accuracy and accomplish job task in a timely manner.
• Ability to perform duties with minimal supervision or guidance.
• Ability to multi-task.
• Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

Demonstrates strong customer service skills by effectively managing inquiries, complaints, and order processing while maintaining accuracy in data entry and documentation. Proficient in MS Office Applications and capable of thriving in a fast-paced, dynamic work environment.

• Customer Service Experience
• Data Entry Accuracy
• MS Office Proficiency
• Attention to Detail
• Ability to Multi-Task

• Data Entry
• Order Processing
• Inventory Management
• Business Writing
• Document Verification

• Communication
• Adaptability
• Problem-Solving
• Team Collaboration
• Customer Relationship Management

• High School Diploma
• GED

• Shipping
• Receiving
• Work Orders
• Invoicing
• Customer Satisfaction

• WMS