Management Specialist I​/II

• Provide work management support for Distribution, Customer Experience & Services
• Provide technical, analytical, and work management support at the Work Management Specialist II level
• Provide basic or administrative support to multiple managers
• Work within established processes and standards
• Complete assigned tasks using independent judgment and initiative at the Specialist II level
• Provide accurate and timely work results supporting safety, reliability, storm restoration, and cost management
• Provide quality or exceptional customer service
• Solve more complex problems at the Specialist II level

• Work Management Specialist I:
  High School Diploma/GED
• Work Management Specialist I:
  No experience needed
• Work Management Specialist II:
  High School Diploma/GED
• Work Management Specialist II: 1-year minimum required related work experience
• General knowledge of applications used in Distribution, Customer Experience & Services
• Flexibility and dependability during normal work schedule and after-hours emergency storm restoration
• Proficient in system applications used in Distribution, Customer Experience & Services
• Knowledge of local ordinances, permits, and inspections
• Ability to support changing work environments, processes, and policies
• Effective written and verbal communication skills
• Working knowledge of Microsoft Office Software
• Previous customer service experience
• Ability to prioritize work effectively
• Good judgment in decision making
• Ability to work independently in resolving problems
• Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future

Demonstrates proficiency in work management support within Distribution, Customer Experience & Services, emphasizing effective problem-solving, customer service, and the ability to adapt to changing environments. Capable of delivering accurate and timely results while maintaining safety and reliability standards.

• Work Management Support
• Customer Service Experience
• Proficient in Microsoft Office Software
• Ability to Prioritize Work Effectively
• Knowledge of Local Ordinances and Permits

• Work Management Support
• Technical Support
• Analytical Support
• Problem Solving
• System Applications Proficiency

• Effective Written Communication
• Effective Verbal Communication
• Good Judgment in Decision Making
• Flexibility
• Dependability

• Distribution
• Customer Experience
• Storm Restoration
• Safety
• Reliability

• Microsoft Office Software
• System Applications in Distribution
• Customer Experience Software