Customer Service Representative; CSR

3551 Highway 41A South, Clarksville, TN 37043

Quality appliance repair serving Montgomery County, Cheatham County, Robertson County, and Southern Kentucky

Absolute Best Appliance is seeking a motivated and customer-focused Customer Service Representative to join our growing team. We are one of the top-rated appliance repair companies serving Middle Tennessee and Southern Kentucky, and we are looking for someone who is passionate about helping customers and supporting our technicians in the field.

As a Customer Service Representative, you will be the first impression of our company and play a critical role in ensuring every customer receives an exceptional experience. You will be responsible for answering calls, scheduling service appointments, coordinating with technicians, and supporting daily office operations.

This position offers excellent growth opportunities for individuals who share our vision and values. As we continue to expand across Middle Tennessee, successful team members may have the opportunity to advance into leadership roles such as Team lead, Office Manager, Service Manager, or Branch Manager.

If you’re organized, dependable, customer-focused, and enjoy working in a fast-paced environment.

• Full-Time Position
• Pay: $12.00 - $20.00 per hour (depending on experience)
• Hours:
  
  Monday - Friday, 8:00 AM - 5:00 PM
• In-Person Position
• Opportunity for Advancement
• Military Veterans Encouraged to Apply

• Handle incoming customer calls promptly, professionally, and courteously.
• Schedule service appointments efficiently to maximize technician productivity and route efficiency.
• Collect accurate customer, appliance, and service information.
• Enter and maintain service records in Housecall Pro.
• Coordinate with technicians regarding job updates, route adjustments, and customer communications.
• Manage parts tracking, inventory updates, and parts-related customer communications.
• Process invoices and assist with payment collection activities.
• Monitor technician schedules and job status throughout the day.
• Follow up with customers regarding completed service and satisfaction.
• Communicate professionally through phone, email, SMS, and internal communication platforms.
• Assist with warranty claims, administrative tasks, and office support functions.
• Generate reports and maintain organized filing systems.
• Attend required training sessions, meetings, and company events.
• Maintain a clean, organized, and professional office environment.
• Meet daily performance goals and customer satisfaction standards.
• Perform additional duties as assigned to support the success of the service department.

• High School Diploma or GED.
• Valid Driver’s License with a clean driving history.
• Must pass a background check and drug screen.
• Minimum age of 18 years old.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Detail-oriented with accurate data entry skills.
• Ability to multitask in a fast-paced environment.
• Professional appearance and positive attitude.
• Strong organizational and time-management skills.
• Reliable transportation to and from work.
• Ability to work independently and as part of a team.
• Competitive hourly pay based on experience.
• Profit-sharing bonus eligibility after 1 year of service.
• Free service calls on your personal appliances.
• Paid time off after probationary period.
• Paid holidays.
• Ongoing training and professional development.
• Family-oriented work environment.
• Team appreciation events and company activities.