Utilities Customer Service Representative

Utilities Customer Service

This is the first of five levels in the Utilities Customer Service series. This is an entry-level position where incumbents provide customer service regarding gas, water, and/or sewer accounts and enter, retrieve, and maintain related data. Responsibilities may include responding to questions; providing information on multiple available services and related fees; retrieving data from electronic and physical records; establishing and closing customer accounts;

entering transactions; collecting a variety of fees; processing service changes and related transactions; balancing cash receipts; preparing, dispatching, and scheduling service orders; and completing related clerical tasks.

Essential Functions:

Minimum Education and Training:

• High school graduate or equivalent.
• Three (3) years of experience in clerical, accounting, bank teller, customer service, or similar experience.

• An equivalent combination of education and experience sufficient to perform the job's essential duties.

Licensing and Certifications Requirements:

• None.

Minimum Qualifications and Standards

Required:

Knowledge of:

• Customer service principles and practices.
• Modern office equipment.
• Basic accounting principles.
• Recordkeeping principles.
• Computers and related software applications.

Skill in:

• Providing a high level of customer service through verbal and written communication.
• Performing basic accounting transactions.
• Preparing routine reports.
• Operating modern office equipment.
• Preparing basic records and reports.
• Using a computer and related software applications.
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the public, etc. sufficient to exchange or convey information and to receive work direction.

Physical Requirements:

The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required:

• Feeling:
  Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
• Fingering:
  Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping:
  Applying pressure to an object with the fingers and palm.
• Hearing:
  Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination sound.
• Mental Acuity:
  Making rational decisions through sound logic and deductive processes.
• Reaching:
  Extending hand(s) and arm(s) in any direction.
• Repetitive Motion:
  Substantial movements (motions) of the wrist, hands, and/or fingers.
• Speaking:
  Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Standing:
  Particularly for sustained periods of time.
• Talking:
  Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or…