Student Services Specialist III

Student Services Specialist III, Clarksville Campus POSITION SUMMARY

This position represents the college to potential students and their families, secondary schools and their respective officials, post-secondary institutions and their respective officials and the community  main emphasis of this position is to build relationships with prospective Nashville State Community College students and to assist and advise them through the enrollment process, including career advising.

Provide student-centered service and advising to prospective students and their families regarding the college, academic offerings, career choice, admission procedures and financial aid options. This includes assisting applicants through the application, career development and financial aid process. Develop, coordinate and expand activities related to Welcome to the Nest and other student on-boarding communications and services. Collaborate to develop, refine, deliver and evaluate orientation for new students, including the development of new recruitment programs for transfer and non-traditional students.

Manage ongoing effective and strategic communication with prospective students and applicants via letters, telephone calls, personal visits, electronic and social networking mediums, etc. regarding college information, course programs, resources, career options and the enrollment process.

Represent the Clarksville Campus in recruitment events on and off campus, such as high school fairs and visits, college fairs, campus tours, open houses and other events. Coordinate assigned activities with other college programs, departments and external entities and serve as the point of contact. Assists with implementation of student services events for current students. Use available technology for data collection, analysis, and outreach for recruitment, admissions, financial aid, and enrollment of students.

Provide regular reports on contacts to prospective students and student applicants, as well as on visits to schools and campus visits. Assist in planning, implementing and evaluating creative approaches to increase awareness about Nashville State to prospective student audiences for the purpose of increasing enrollment and college completion. Serve on college committees as assigned. Oversee student workers as needed.

• Bachelor’s degree
• Two (2) years’ experience working with students
• Prior customer service experience
• Proficient computer skills

• Master’s degree
• Career Advising Experience
• Prior marketing experience
• Bilingual, preferably Spanish
• Experience with Ellucian products, particularly Banner

Ability to use available technology for data collection, analysis, and outreach for recruitment, admission, financial aid and enrollment of students. Ability to work effectively with a wide range of constituencies in a diverse community. Working knowledge of regulations governing federal, state, and institutional policies regarding the administration of financial aid. Excellent oral and written communication skills. Strong customer service skills. Knowledge of college recruitment, career counseling, admissions and/or financial aid processes.

Critical thinking skills, and the ability to analyze data. Record keeping and reporting skills. Ability to work some weekend and evening hours.

Open Until Filled: Yes

Rate of Pay: $45,727.50 to $54,873.00 depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.