Tech Specialist - Clarksville, TN

Overview

About M.C. Dean

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission‑critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust— we foster a collaborative and forward‑thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

We are seeking a Tech Specialist 2 to join our Security and Electronic Systems (SES) business unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, IT systems, perimeter defense and command and control systems for federal, local and commercial customers across high‑growth markets.

• Analyze system performance and recommend improvements
• Provide support to the system administration and engineering team
• Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
• Communicate with customers, manufacturers, vendors and system administrators
• Train system users and other system support personnel
• Analyze and modify preventive maintenance checklists for system changes
• Troubleshoot system performance issues and implement corrective actions
• Organize and prepare detailed documentation of system performance, including service request records and analysis
• Perform desktop hardware and operating system set‑up, imaging software loading, and antivirus updates
• Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
• Provide on site system support post deployment
• Read and interpret engineering drawings
• Understand SOP and SOW documentation
• Ensure test lab equipment is maintained
• Interface with engineering team to ensure design efficiency
• Interface with internal and external customers demonstrating excellent oral and written communication skills
• Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
• Read blue prints, schematics and statements of work (SOW).
• Coordinate with field personnel and/or engineering team to discuss any potential installation issues
• Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
• Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
• Perform all duties with minimal direct supervision

All information in this job posting has been designed to indicate the general nature of work to be performed. It is not designed to be all inclusive or be interpreted as a comprehensive inventory of all duties, responsibilities, knowledge, and skills required of this position.

Education/Requirements:

• High School Diploma/GED with 8+ years of experience with installation, troubleshooting and/or testing of electronic security systems or Associates with 6+ years of experience or a Bachelor's degree with 2+ years of experience
• Reliable attendance at customer site during work hours required by customer
• Ability to work a flexible schedule that includes occasional nights and weekends
• Ability to travel domestic and international

• Agile / Scrum Project management experience
• Certification in CCure 9000 Access Control System
• Biometric systems experience
• Traka Key Management…