Teller- Universal Associate Job Clarksville area,Tennessee USA,Finance & Banking

Universal Associate (Teller) – full‑time position located at the Clarksville branch.

We are looking for someone who engages and energizes to provide exceptional service to members. As a Universal Associate, you will be the frontline of the credit union and play a key role in achieving member satisfaction.

Duties and Responsibilities

Process member transactions, including deposits, loan payments, cashier's checks, transfers, check cashing, withdrawals, and bank-to-bank wires.

Proof and verify transactions. Examine documents for endorsements and negotiability. Detect and resolve discrepancies.

Be alert to help prevent fraudulent activity or errors that would result in a loss to the credit union.

Perform account maintenance: create debit cards, order checks, and complete various forms associated with account ownership and member authorizations.

Cross‑sell and promote Resound Credit Union products and services.

Balance daily transactions and verify cash and check totals. Investigate and resolve out‑of‑balance conditions. Purchase and sell funds to the vault as needed to keep cash drawer at required levels.

Understand and adhere to all applicable banking regulations and Resound policies and procedures.

Respond to member questions and direct them to other staff as needed.

Stay informed and knowledgeable of all credit union rates, fees, products, and promotions to assist members with financial needs. Actively cross‑sell products and services.

Provide information to members on consumer loans, credit cards, terms, interest rates, and documentation needed for the loan.

Educate members on technology and digital solutions offered by Resound Credit Union.

Attend required training and department meetings as directed by the Branch Manager and Training Manager.

Keep work area clean, secure, and well‑maintained.

Ensure all required documents are imaged.

Ensure confidentiality of all sensitive information, including members' data.

Abide by all security and robbery procedures.

Assist with training other staff members as assigned.

Perform other duties as requested.

Job Specifications Education

High school diploma or equivalent required. Some college or specialized financial services training preferred.

Experience

One year of teller experience preferred. Minimum one year of customer service and/or sales experience with cash handling required.

Physical, mental and visual requirements

The duties of this job are varied and primarily designed to accommodate members. Efficient service requires the ability to alternate between standing, sitting and walking. Many duties are performed with a personal computer and require manual dexterity and accurate visual observation. Manual dexterity is also needed to quickly handle cash and essential documents. Excellent verbal and audio communication skills are needed to serve members.

The volume and nature of the duties require physical and mental stamina to withstand occasional periods of high stress.

Personal qualifications

This is a highly visible, public contact position. A people‑oriented personality, with a professional, caring, friendly, and sincere attitude is required. Company loyalty, a positive attitude, and dependability should be demonstrated. Must be able to function as a team player and cooperate with co‑workers, members, and business associates.

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