Payment Operations Specialist

Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands and internal equity.

This position is onsite.

The primary function of this position is to grow trusted relationships by providing personalized, prompt, professional service and financial solutions to internal and external members of the Credit Union. Strong interpersonal skills are required to achieve the appropriate level of service expected in this role. The Payment Operations Specialist works under supervision, but acts independently and will exercise initiative and independent judgement in the performance of assigned tasks.

Responsible for processing a myriad of day-to-day activities within the Payment Operations Department ensuring a high level of quality service.

• Uses established credit union guidelines, policies, and procedures to determine whether to accept items presented for deposit, place on hold, or reject the item. Promptly notifies member of any adverse action taken.
• Carefully reviews each account to determine if account activity warrants further investigation. Promptly notifies Risk Management regarding any items and/or account activity that appears suspicious.
• Maintains a fluent working knowledge of check acceptance policies.

• Creates user credentials for applicable department software applications for new hire employees upon notification from the Training Department and or employee Manager.
• Codes employee accounts with the applicable restrictions upon notification from Human Resources.
• Removes account restrictions and disables access to applicable programs upon notification that an employee has terminated employment with the Credit Union.

• Creates Synapsys Events to alert the branch and Contact Center staff of Fraud Watch notifications received via email from our fraud analyst for each cardholder.
• Provides staff with additional next steps, if applicable.
• Captures debit cards and reissues new card and/or arranges with the cardholder to pick up new card in the branch if applicable.

• Responds to email requests from the Social Security Administration to provide verification of assets.
• Responds to third‑party requests, consented by our members to provide verification of account activity and balances.

• Performs the applicable file maintenance when notified of a lost or stolen debit card.
• Posts applicable credit or debit to cardholders’ accounts per the ATM Network Exception Report.
• Performs file maintenance when a cardholder enrolls or cancels enrollment in the debit card reward program.
• Posts cash back earned from the debit card rewards program.
• Notifies vendor of employees no longer eligible to receive the reward card at credit union expense.
• Posts monthly revenue check to general ledger account.
• Prints and mails end‑of‑day debit card dispute letters.

• Responsible for tracking daily production to report on a monthly basis to Payment Operations Management team.

• Distributes and/or processes incoming mail.
• Serves as a back up to Logistics when they are unable to sort mail.

• Maintain working knowledge of current Federal Reserve, NACHA, and TACHA regulations and requirements.
• Processes ACH exceptions and payrolls, returns items in a timely manner.
• Reconciles ACH, payroll, and exception lists. Prepares proper documentation to support end of month balances. Prepares and posts GL entries as necessary to GL accounts.
• Processes ACH stop payment requests, Written Statements of Unauthorized Debits (ACH), and reclamations from death notifications.
• Maintains documents supporting payroll, automatic…