Personal Banker II

Job Details

Job Title:

Personal Banker II

Department:
Retail Banking

Reports To:

Branch Supervisor

FLSA Status:
Non-exempt

Position Type:
Full Time

Travel Percentage:
None

Location:

Clarksville, TN 37042

Responsible for efficiently processing a variety of customer transactions while providing the highest level of customer service. Helps build solid customer relationships by identifying bank products and services beneficial to the customer.

• Greets customers instantly upon entering the branch and facilitates a welcoming and customer focused environment.
• Alerts to customers’ needs and suggests appropriate products/services, providing brochures as needed and discussing each product offered.
• Processes customer transactions efficiently and accurately in fast‑paced environments while maintaining a balanced cash drawer and adhering to internal controls and procedures.
• Properly completes bank documents in accordance with bank policy and procedure (non‑negotiable item logs, Currency Transaction Reports, general ledger tickets, forms, etc.).
• Receives checks and cash for deposit/payout after verifying signatures, customer account balances, and examining checks for endorsements and legitimacy.
• Processes customers' transactions into the bank teller system to record transactions and issues computer‑generated receipts.
• Balances currency, coin, and checks in the cash drawer throughout the day, ensuring totals match the data displayed on the teller system.
• Explains, promotes, or sells other products or services as needed for the branch.
• Follows branch security in accordance with bank policy to protect the bank against criminal and fraudulent operations, securing cash drawer, keys, combinations, and non‑negotiable items, maintaining established cash drawer limits, placing necessary holds, examining account titles and balances, verifying signatures of signers on accounts, performing dual control where assigned, etc.
• Daily removes, records, and processes deposits from night depository adhering to bank policy and procedure.
• Assists customers with safe deposit box assistance and verification.
• Accepts and processes loan and utility payments.
• Builds customer loyalty by developing relationships, making customer care calls, and offering exceptional customer service.
• Maintains teller certification.

• Increased check cashing limit from $500 to $2,500.
• Responsible for handling the branch ATM operations, including opening/closing, recording and processing deposits, loading cash dispensers, balancing the ATM, and ensuring its security.
• Initiates and executes customer wire transfers following appropriate bank policy and procedure.
• Responds to customer inquiries and requests, informs and advises customers of status or enhancements to current account productivity, and suggests resolutions on account disputes and other account activity.
• Provides appropriate online and account/debit card maintenance, including stop payments, address changes, closing accounts, and HAS contribution forms.
• Orders customer checks as necessary.
• Assists other bank personnel in resolving any customer issues.
• Operates and balances vault following appropriate controls as per bank policy and procedure.
• Operates a cash dispenser, integrated teller machine (ITM), or other bank technology as appropriate for the position.
• Attends and participates in training courses/certifications to advance job/customer service and product knowledge.
• Helps achieve branch referral, deposit, and loan goals by promoting and cross‑selling other bank products and services as appropriate to customer needs.
• Maintains personal banker certification.

• Increased check cashing limit to $5,000. Ability to sign cashier’s check to $25,000.
• Evaluates customer needs to obtain information and explain available financial services such as savings, consumer/business checking accounts, Individual Retirement Account, certificates of deposit, HSA, estates, savings bonds, and securities.
• Obtains credit records from credit reporting agency for account opening.
• Pre…