Account Resolutions Specialist

Collections Specialist

* Note:

This position is local hybrid remote 60 miles from Clarksville, TN. You will be required to work onsite.

Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands and internal equity.

Perform activities necessary to collect delinquent accounts. Maintain delinquent accounts and prepare applicable correspondence. Participate in all activities associated with collection of assets owed to the Credit Union. Participate in repossessions, member contact, foreclosures, member counseling and collection of charged-off loans.

• Perform actions necessary to collect delinquent loans, visa accounts, overdrafts and negative balance accounts by: making contact with the delinquent member, establishing a payment plan within Credit Union guidelines, receiving and posting payments to member accounts.
• Conducts skip tracing investigations on missing debtors and/or collateral.
• Filing of all bankruptcies, repossessions, suit actions, revoked visas and charge-off documents.
• Pull, make input and monitor credit bureau reports.
• Maintains delinquency notes accurately.
• Assists in the collection of charged-off accounts.
• Brings to his/her supervisor's attention all complaints (call/letters received).
• Establish payment arrangements with outside Consumer Credit Counseling Agencies.
• Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position to include Bank Secrecy Act compliance.
• Attends and participates in all meetings, trainings and committees as required.
• Participates in community and civic events to promote awareness of the Credit Union in the community.
• Ensures work area and assigned equipment is clean, secure, and well-maintained.
• Performs other duties as assigned.

• Delinquent and problem accounts are closely monitored and reviewed.
• Appropriate collections actions are instituted which are in accordance with established Credit Union policies and are legally compliant.
• Delinquent accounts are promptly collected. A delinquency ratio which meets management standards is maintained.
• Professional business relations exist with members. Members are properly assisted with their financial problems and their questions are courteously answered.
• Required reports and records are accurate and timely.
• Good working relations exist with area personnel and with management. Management is appropriately informed of area activities.
• Fortera Core Values are satisfactorily demonstrated.

Special

Note:

Fortera Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Please be advised, visa sponsorship is not available for this position.

Education/Certification:

• High school graduate or equivalent.

Required Knowledge:

• Knowledge of collection procedures and related laws and regulations.
• Familiar with consumer loan products, including default and enforcement clauses.
• Familiar with deposit programs, account ownership, and casualty insurance.
• Basic understanding of the U.S. Bankruptcy Code.

Experience

Required:

• Minimum 1-year collections experience with full-service financial institution.
• Basic knowledge of Microsoft Suite applications.

Skills/Abilities:

• Accuracy and thoroughness in work.
• Excellent communication, telephone, and public relations skills.
• Accurately assesses cultural environment, exhibiting emotional intelligence and appropriate sensitivity while maintaining individuality and authenticity.
• Preference for working in organizations that place priority on personal humility, diversity, inclusion, teamwork, and collaboration.
• Ability to work well independently, as a team and handle multiple tasks in a…