Medical Technician

Overview

At Athena Care, our mission is to improve access to quality mental health care so that people can live happier, healthier, more productive lives. Our vision is to create the leading mental health services platform in Tennessee and neighboring states.

Athena Care provides comprehensive mental health services to children, adolescents, and adults across middle Tennessee. Services include diagnostic assessment, medical management, psychotherapy, and TMS and Spravato treatments along with Intensive Outpatient Services for adolescents and adults. Founded in 2001, Athena Care is “in-network” with most major insurance plans.

The Medical Technician will work at our Clarksville clinic Monday - Friday 8am - 5pm.

• Assist with interventional treatments as directed and in accordance with policy and procedure.
• Order and maintain inventory of controlled substances in compliance with DEA and FDA guidelines.
• Effectively and accurately perform laboratory procedures including completion of drug screens, venipuncture draws, vital signs, and other specialty tests.
• Monitor messages, call lines, and faxes for patient inquiries, delegating information appropriately to medical providers for guidance and providing requested information to patient pharmacies.
• Respond to patient communications quickly and efficiently.
• Appropriately engage with and support patients based on therapeutic best practices.
• Document accurately in Electronic Medical Record (EMR).
• Schedule patient appointments as needed.
• Identify and resolve work problems to ensure quality patient service.
• Ensure compliance with all policies and procedures, including maintaining patient confidentiality and regulatory requirements (OSHA, CLIA, HIPAA, etc.).
• Communicate effectively within the organization providing regular updates to providers, supervisors, and peers about current and completed tasks.
• Provide coverage for other work areas when needed.
• Other duties as assigned.

• High school diploma or equivalent required.
• 2 years or more previous healthcare experience preferred.
• Prior phlebotomy experience required.

• Current Medical Assistant or phlebotomy certification preferred.
• Current Basic Life Support (BLS) certification preferred.

• Knowledge of medications, standard medical procedures, and HIPAA compliance.
• Proficiency with Microsoft Office programs (specifically Outlook, Teams, and Excel) and Electronic Medical Records (EMR).
• Verbal communication.
• Informing.
• Professionalism.
• Multi‑tasking.

• This role requires frequent reaching, pulling, pushing, or carrying up to 10 lbs, and occasional reaching, pulling, pushing, or carrying up to 50 lbs.
• This role requires the use of common medical equipment (for example, stethoscope, needles) in the provision of patient care.
• This role requires routine use of phone systems, video monitoring, and walking/standing/sitting to monitor patients.