IT Field Technician

CTG is looking for Field Service Technicians for a short-term contract role

College Students in an IT program welcome to apply
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CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Clarksville, TN. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands‑on technical environment.

Onsite, Clarksville, TN

Contract

8 weeks (2/28 through 4/24)

There will be a break of 8 weeks and needed again from 6/20 to 10/9

W2 only, must be eligible to work in the US without restrictions

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

Hours are typically 7 am to 4 pm, M-F

• Client Build Support
  • Image desktops and laptops with Office 365 and other required software.
  • Troubleshoot and resolve imaging issues.
  • Install and configure end‑user software and tools.
  • Validate system builds to ensure readiness for deployment.
• End User Support
  • Respond to help desk calls and provide on‑site troubleshooting for desktops, laptops, and peripheral devices.
  • Map and troubleshoot printers, network drives, and connectivity issues.
  • Confirm resolution with end users and elevate unresolved issues per client procedures.
• Actions and Results
  • Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end‑user support.
  • Maintain clear and professional communication with customers.
  • Perform basic hardware maintenance and component replacement.
  • Track and manage inventory of IT equipment.

• Basic knowledge of desktop/laptop hardware, software, and operating systems.
• Familiarity with PC imaging and operational programs.
• Experience working within SLA frameworks and escalation protocols.
• Strong interpersonal and organizational skills.
• Basic understanding of workstation backups and restores.
• Solid communication skills across all organizational levels.
• Familiarity with Microsoft 365 troubleshooting.
• Preferred: A+ Certification or equivalent technical certification.

• 1–2 years of experience in desktop support or equivalent technical training.
• Eager to learn and grow in a fast‑paced IT support environment.
• Comfortable working independently and collaboratively.
• Reliable, detail‑oriented, and customer‑service focused.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.