Project Coordinator​/Technical Program Manager

Position:
Technical Program Manager (TPgM) - Learning & Development Role

Location:

Clarksville, TN
W2 Only - no sponsorship offered

Technical Program Management

Data Center Operations

Learning & Development background preferred

We are seeking a strategic and tactical Technical Program Manager (TPgM) to support our Data Center Operations team. The TPgM will manage current learning and development program elements while also directly engaging in activities that advance long-term strategic projects. This position serves as a vital bridge between high-level strategy and day-to-day execution, focusing on the efficient achievement of operational goals and troubleshooting immediate challenges.

• Program Management & Execution: Oversee the upkeep of the Operations Qualification Program, including content management and playbook maintenance; lead preparation, development, and progress tracking for the Maintenance Qualification Program. Manage the New Product Introduction (NPI) process by performing initial discovery, conducting needs analysis, and submitting recommendations for new initiatives. Develop key deliverables for NPI and other intake requests, and execute specific L&D project tasks such as content tagging, maintaining the content catalog, managing the training matrix, and developing heat maps.
• Learning & Development (L&D) Coordination: Maximize the utilization of L&D Centers through a multi‑faceted approach that ensures accessibility, relevance, and engagement for all participants; act as the primary point of contact for new training requests, conduct initial discovery and needs analysis, submit recommendations, and support requestors through the DCOps decision‑making process; serve as the first line of defense for technical escalations related to L&D programs and systems, providing initial troubleshooting and support.
• Technical Support & Escalation: Serve as the first line of defense for technical escalations related to L&D programs and systems, providing initial troubleshooting and support.

Must‑Have Criteria

• Proven experience in managing technical programs within a large‑scale, critical operations environment (e.g., data centers, network operations centers, manufacturing).
• Solutions‑Focused Problem Solver:
  Proactively identifies challenges and serves as the first point of contact for technical L&D escalations, using strong technical aptitude to provide initial troubleshooting and support.
• Strategic & Tactical Thinker:
  Ability to operate at both a strategic and tactical level, translating high‑level goals into actionable plans and managing day‑to‑day execution.
• Exceptional Relationship Builder:
  Excels at building and maintaining positive working relationships with diverse stakeholders across all demographics, regions, time zones, and countries globally.
• Highly Adaptable & Flexible:
  Thrives in a fast‑paced environment and can effectively manage competing priorities and deadlines with precision.

Strongly Preferred Criteria

• Learning & Development Background: A strong understanding of L&D principles and experience coordinating or developing training programs, especially for technical audiences.
• AI Savvy:
  Efficient use of AI tools like Gemini and ChatGPT to enhance productivity, analyze data, and support program‑related tasks.
• LMS Administration
  
  Experience:
  
  Some exposure to interacting with a Learning Management System (LMS) from the administrative perspective.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.