Field Services Technician; Senior

Location

Clarksville, TN

CTG is seeking motivated and customer-focused Field Services Technicians (Senior) to support desktop and end‑user device operations for a valued client in Clarksville, TN. This is an excellent opportunity for individuals with strong IT support experience to advance their careers in a dynamic and hands‑on technical environment.

• Lead troubleshooting efforts for complex technical issues and escalations.

• Mentor and support junior technicians in daily operations.

• Coordinate with cross‑functional teams for system upgrades and deployments.

• Ensure compliance with IT policies and procedures.

• Provide advanced support for specialized devices and software used in medical and lab environments.

• Image desktops and laptops with Office 365 and other required software.

• Troubleshoot and resolve imaging issues.

• Install and configure end‑user software and tools.

• Validate system builds to ensure readiness for deployment.

• Respond to help desk calls and provide on‑site troubleshooting for desktops, laptops, and peripheral devices.

• Map and troubleshoot printers, network drives, and connectivity issues.

• Confirm resolution with end users and elevate unresolved issues per client procedures.

• Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end‑user support.

• Maintain clear and professional communication with customers.

• Perform basic hardware maintenance and component replacement.

• Track and manage inventory of IT equipment.

• Strong knowledge of desktop/laptop hardware, software, and operating systems.

• Advanced troubleshooting skills for hardware, software, and network‑related issues.

• Experience with enterprise‑level ticketing systems and documentation.

• Ability to lead small technical projects and deployments.

• Familiarity with PC imaging and operational programs.

• Strong analytical and problem‑solving abilities.

• Experience working within SLA frameworks and escalation protocols.

• Solid communication skills across all organizational levels.

• Strong interpersonal and organizational skills.

• Familiarity with Microsoft 365 troubleshooting.

• Basic understanding of workstation backups and restores.

• Preferred: A+ Certification or equivalent technical certification.

• 3–5 years of experience in desktop support or equivalent technical training.

• Proven success in managing and resolving complex desktop support issues.

• Experience supporting end users in enterprise environments.

• High school diploma or equivalent required.

• Technical certifications (e.g., A+, Microsoft, or equivalent) strongly preferred.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law.

CTG is fully committed to promoting employment opportunities for members of protected classes.