Technical operations specialist - On site Memphis, TN - Entry level

About the Role

Provides technical support services, responding to issues and assisting in tasks. Contribute to projects and tasks under supervision. Work with the team to address challenges and meet departmental needs. Support the development of documentation, including incident logs and records. Continue to develop and enhance technical skills. Follow established best practices and standards in service delivery.

• Assist in client’s quarterly IT review.
• Work Service Now tickets for mainframe password resets (average 1–3 per day).
• Review daily terminated users and identify any with mainframe access (daily process, ~20 minutes).
• Follow weekly end‑of‑week process (approximately 20 minutes).
• Print AP checks/Solimar Print Server sign in and release the print after checks loaded to printer (once or twice weekly).
• Monitor Service Now ticket queues and assign tickets that come into the Mainframe Support queue.
• Generate Affected Units List reports (1–3 per month, ~1 hour).

ON SITE – Memphis, TN

• Bachelor’s degree in a relevant field or equivalent combination of education and experience.
• Typically 2+ years of relevant work experience.
• Continuous learner who stays abreast of industry knowledge and technology.

• Advanced degree in a relevant field is a plus.

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation or gender identity, age or genetic information. The organization also provides equal consideration for qualified long‑term unemployed job seekers.

The client is in a controlled goods program environment and must comply with the International Traffic in Arms Regulations (ITAR), which mandates that all applicants be U.S. Citizens or Permanent Residents.

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. DXC will respond only to requests for accommodations due to a disability.