WMS System Specialist

Location:

Clarksville, TN
Division:
Solutions
Job Posting

Title:

System Specialist
Time Type:
Salary

The WMS Super User is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include but are not limited to installing, maintaining and supporting the facilities computer systems. The WMS Super User will provide general maintenance and system updates on network hardware and software, analyze problems, and monitor networks to ensure their availability to users.

May gather data to evaluate a system’s performance, identify user needs, and determine system and network requirements. May be required to be “on call” outside of normal business hours to resolve system failures or other problems. Will rely on experience and judgement to plan and accomplish goals.

• Acts as the primary support of the client’s systems solutions for the user community.
• Develops and maintains tracking tools for support service requests and resolutions by location and resource.
• Engages appropriate expert resources when complex support issues arise outside of the WMS-Red Prairie and/or SAP application.
• Works with the company’s team to successfully close support service request issues and support testing activities.
• Works with project teams to help implement, maintain, and improve internal systems.
• Ensures company assets are maintained responsibly.
• Effectively communicates relevant IT-related information to site management and client management (as appropriate).
• Maintains system efficiency, ensuring the site’s computer system allows all components to work properly together.
• Tests and coordinates modifications to the system when needed and troubleshoots problems when they occur.
• Maintains communication with corporate IT and operations staff.
• Works with corporate IT to resolve complex issues.
• Collaborates with IT to determine ways to store, organize, analyze, use, and present data.
• Produces regular reports on a daily, weekly, and monthly basis.
• Ensures all RF Standard Operating Procedures (SOPs) are current.
• Trains associates on updated SOPs, Microsoft Office, WMS programs, and RF guns.
• Responds to all inquiries about WMS‑Red Prairie and/or other related computer issues.
• Refers questions to appropriate persons when needed.
• Communicates professionally in verbal and written form with all internal and external customers.
• Adheres to professional etiquette standards when communicating with management, coworkers, customers, and visitors.
• Assists with various research projects and/or special projects.
• Accounts for overseeing manpower, recruiting, retention, and development of people for the operation in scope of responsibility.
• Ensures procedures exist at all sites to guarantee client service, productivity, and facility and equipment maintenance.
• Sets goals to provide continuous improvement for assigned site.

• Performs other duties as required.

N/A

• Mid to Senior Microsoft Office skills.
• Technical knowledge of technologies appropriate to the assigned application or set of applications, business unit or region.
• Experience in the administration and maintenance of infrastructure, software, systems, etc.
• Experience with Red Prairie, RF/RDTs, UNIX, proprietary WMS.
• Wi‑Fi experience / RF systems and equipment experience.

• English (reading, writing, verbal).
• Interpersonal communication and language skills (listening, speaking, reading, writing).
• Communication facilitation skills and mature communication skills to communicate at all levels.
• Basic to intermediate communication skills.
• Business & financial acumen (analyzing financial information, dealing with complexity, problem solving, using sound judgment).
• Analytical skills (storing information, data management, mining data, learning, and following procedures).

• Either a four‑year degree in a computer related field or a two‑year degree and relevant experience is basic requirement.
• Minimum of 2 years of job related or relevant…