Solutions Engineer - DAM Practice

Position: DAM Solutions Engineer

Location:

Full-time remote (United States)

Reports to:

Manager, DAM Practice

Ntara is a leading PXM (product experience management) consultancy that helps manufacturers and brands modernize their digital ecosystems. With deep expertise in DAM, PIM, and ecommerce strategy, we empower brands and product-focused companies to deliver consistent, trustworthy product experiences across digital channels by simplifying systems, centralizing data, and implementing solutions that drive growth and value.

Our work spans consulting, technology, and process optimization, giving you the chance to tackle complex challenges that truly impact our clients’ businesses. If you thrive in a collaborative environment, love solving problems, and want to make a measurable difference, Ntara might be the place for you.

A DAM Solutions Engineer is a client-focused technical and subject matter expert who combines deep technical knowledge with the consulting skills needed to deliver exceptional client experiences. This role requires Digital Asset Management (DAM) expertise across metadata and taxonomy design, asset lifecycle governance and rights management, platform configuration, and user adoption, along with working knowledge of adjacent platforms, including Product Information Management (PIM), Content Management Systems (CMS), and ecommerce.

DAM Solutions Engineers serve as the primary liaison to clients across the full engagement lifecycle, from scoping and pre-sales support to solution design, implementation, enablement, and long-term platform strategy. They are recognized experts in DAM and Ntara's broader PXM disciplines, capable of translating complex technical concepts for marketing, creative, brand, and IT stakeholders while identifying new opportunities that drive measurable business value.

Utilization & Project Status

• Maintain personal billable rate at 75%, balancing project contributions with internal and sales assistance.
• Ensure consistent and accurate time logging using tools like Jira and Tempo.
• Communicate workload, task status, and blockers to your manager and project managers (PMs).

• Serve as the primary functional and technical consultant for client implementations, asset lifecycle design, asset migrations, and systems integrations.
• Lead discovery sessions with marketing, creative, and IT stakeholders to assess asset workflows, taxonomy and metadata, and business objectives that shape DAM strategy and integration requirements.
• Guide clients in evaluating and selecting appropriate DAM platforms based on business requirements, user needs, and future scalability.
• Support pre-sales activities by contributing to technical scopes, solution design, and platform evaluations focused on DAM capabilities.
• Gather requirements for integrations between the DAM and connected platforms (e.g., PIM, CMS, ecommerce, and creative workflow tools), covering inbound asset ingestion and metadata enrichment and outbound asset syndication.

• Collaborate with and delegate work to DAM Specialist team members to ensure accurate configuration and deployment of DAM systems that deliver intuitive user experiences.
• Collaborate with development team members to ensure efficient and accurate systems integration.
• Troubleshoot platform-level issues, including permission errors, workflow automation breakdowns, and rendition or integration failures. Tune configurations to keep performance and uptime high as asset volume grows.
• Own client-specific technical specifications and architecture documentation for migrations, system configuration, and integrations, and coordinate their creation and upkeep…