Palliative Care Case Manager

JR198051 Palliative Care Case Manager

Care Bridge Health, a member of Elevance Health, invites applications for the Palliative Care Case Manager role. This position coordinates referrals, education, and interdisciplinary support for hospice and palliative care services to ensure members with serious or terminal illnesses receive appropriate care. The role supports member understanding of care goals, facilitates engagement with community resources, and fosters collaboration with internal and external stakeholders.

Location: Virtual: work full‑time from home, with required in‑person training sessions when indicated.

• Identifies eligible members for hospice and palliative care and ensures their successful admission to services.
• Conducts serious illness conversations with members and caregivers to clarify care goals and document preferences.
• Educates members, caregivers, and clinical staff on hospice and palliative care options and benefits.
• Coordinates ongoing care and communication between Care Bridge and community palliative organizations.
• Tracks referrals and develops strategies for process improvements in member engagement and service delivery.
• Maintains supportive relationships with both internal and external stakeholders to ensure continuity of care.
• Develops and implements educational materials and training programs for internal teams.
• Assists with process design and improvement efforts unique to the palliative care navigator function.

• Requires a bachelor’s degree in a related field, such as BSN, and a minimum of 3 years of clinical experience in a hospice or palliative care organization; or any combination of education and experience that would provide an equivalent background.

• RN certification, APC, or IFOC certification preferred.
• MSW, LCSW, or MDiv preferred.
• Candidates may reside anywhere within the United States; however, candidates located in the West Coast time zone are preferred to support business coverage needs.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, and local laws.

Applicants who require accommodation to participate in the job application process may contact elevancehealthj for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.