Retail Supervisor- Weekend and PM

Job Title

PM and Weekend Supervisor

Non‑Exempt

Sales Floor Supervisor/SM

As a Shift Supervisor, you’ll be part of the store’s management team. You’ll supervise store personnel, open the store and be the keyholder/supervisor on duty. You will help train and coach store associates, model how to greet and assist donors/customers, address complaints, and maintain merchandising, floor maintenance, appearance and cleanliness.

• As part of our Store Management team, everything you do has a specific purpose that links productivity to business results in your store. Your role is to lend support to management for the sales floor, cashiers and select administrative functions.
• Responsible for the overall management and direction of cashiers and sales floor team members in accordance with policies, procedures and applicable laws. Accountability for verifying and documenting all cash management activities including counts, deposits, drops and petty cash as well as the overview of discounts, refunds, credits and audit balancing.
• Customer Service - Meet customer needs with a smiling face and remember that the customer always comes first. Always make our customers know that they are important and special to us. Handle all customer questions and concerns.
• Ensures company records are completed, organized, retained and safeguarded in accordance with company policy and procedure and applicable laws.
• Ability to create a teamwork atmosphere throughout the store and ensure a positive work atmosphere where team member contributions are valued.
• Deal with performance concerns promptly, directly, fairly, and respectfully while maintaining a solutions based focus.

• Previous experience in retail, quick service restaurants or warehouse.
• 1-year experience managing others.
• Must be able to communicate effectively with customers and team members in English.

• High School Diploma, GED or equivalent work experience.