Rural Case Manager Support Services

Position Overview

Rural Case Manager – Housing & Support Services

Location: Clarksville, Tennessee / Rural Middle Tennessee
Employment Type: Full-Time
Compensation: $48,000–$65,000 annually
Reports To: Medical Case Management Coordinator

As a Rural Case Manager – Housing & Support Services at Nashville CARES…

You’ll play an important role in helping individuals throughout rural Middle Tennessee access the healthcare, housing, transportation, nutrition, financial assistance, and community resources they need.

This is a highly independent, community-based role serving clients primarily in the Clarksville and Springfield areas, as well as Montgomery, Houston, Humphreys, Stewart, and Robertson Counties. You’ll provide comprehensive case management while also overseeing specialized HOPWA and Tenant-Based Rental Assistance requirements for clients in the region.

We’re looking for someone who is highly organized, resourceful, comfortable working independently, and able to build strong relationships with people from a wide range of backgrounds. The right person will be comfortable balancing meaningful client interaction with detailed documentation, program requirements, travel, and problem-solving.

What You’ll Do

Case Management & Client Support

• Assess each client’s circumstances, strengths, needs, and barriers and connect them with appropriate services
• Provide ongoing case management, including assessments, care planning, eligibility support, and connection to medical and community resources
• Help clients access services such as housing, nutrition, transportation, financial assistance, healthcare, and other community resources
• Assist clients with locating housing or maintaining their current housing
• Help clients navigate multiple systems and program requirements while identifying practical steps toward their goals
• Build trusting relationships with clients while maintaining appropriate professional boundaries

Housing & Program Support

• Manage client eligibility and required documentation for HOPWA-funded services
• Support clients receiving Tenant-Based Rental Assistance, including required home visits, eligibility documentation, and ongoing program paperwork
• Maintain accurate and timely funder-required documentation and eligibility records
• Participate in program and community meetings and serve as a knowledgeable resource for the rural service area
• Develop and maintain relationships with landlords, housing providers, healthcare partners, and other community resources

Independent Field & Community Work

• Independently manage your schedule, caseload, documentation, and program responsibilities while staying connected to the larger Nashville CARES team
• Conduct client visits throughout the rural service area, including home and community-based visits
• Plan travel efficiently when serving clients across multiple counties
• Research resources and solutions when unique client needs arise and know when additional support or consultation is needed
• Coordinate closely with Nashville CARES staff and community partners to ensure clients have access to the services they need
• Travel to the Nashville CARES office approximately one day per week for team collaboration, client needs, documentation, and other agency responsibilities

Who You Are

• Highly organized and able to keep track of multiple clients, deadlines, programs, and documentation requirements
• Comfortable working independently and managing your responsibilities without constant direction or reminders
• Able to connect and build trust with individuals from a wide variety of backgrounds and communities
• A clear communicator who can explain complicated systems, requirements, and options in an approachable way
• Resourceful and willing to research, make calls, and find solutions when the answer…