Assistant Manager in Training

Assistant Manager in Training

The Assistant Manager in Training is responsible for training and developing in-store operations in order to prepare to promote to an Assistant Manager position within an assigned store.

Customer Service

• Provide positive representation of Ace Retail Group.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when they are leaving the store.
• Provide a friendly, outgoing demeanor; collaborate well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously, and effectively.
• Manage customer complaints. Work to resolve problems with the customer and have ARG's best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations

• Ensure a positive, professional, and safe work environment for all associates.
• Supervise the "general operations" of the entire store.
• Execute flawless store opening and closing procedures.
• Assist with the implementation of Ace Retail Group programs.
• Implement new Standard Operating Procedures in to store execution.
• Ensure successful Loss Prevention, Safety, and Internal Audits.
• Collaborate with General Manager on all aspects of running the store.
• Participate in weekly management staff meetings.
• Communicate issues to the appropriate Store Support Center department with General Manager approval.
• Assist with special projects within the district as set forth by the District Manager.
• Oversee and assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room, and outdoor merchandise areas.
• Oversee that weekly price changes and label updates are completed timely and accurately.
• Oversee all cashiering functions including training, maintenance, audits, and reports.
• Manage and direct preventative maintenance and repairs to maximize and protect all physical assets (i.e., building, fixtures, and equipment).
• Visit competition to be familiar with what they are doing.
• Perform all other duties as assigned.

Inventory and Merchandising

• Ensure forklift operations and receiving is completed in a safe and efficient way.
• Oversee receiving, checking in, and stocking of merchandise for the store is being done completely and to the Standard Operating Procedure.
• Responsible for maintenance of back stock levels.
• Oversee and ensure the store maintains a high level of inventory accuracy.
• Manage ordering and maintaining desirable product inventory levels to ensure store profitability.
• Oversee merchandise resets throughout the store.
• Oversee all signage is current in the store.
• Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

Hiring and Training of Associates

• Assist in training of all associates.
• Actively recruit and promote the advancement of Ace Retail Holding associates.
• Assist in hiring, training, scheduling, reviewing, rewarding, and coaching associates with the approval of the General Manager.

Leadership

• Manage all aspects of store operations in the absence of the General Manager.
• Lead by example; be approachable by all associates and customers.
• Participate in store meetings.
• Communicate any merchandising, cost control, or sales idea to the General Manager for follow up.
• Prepare and challenge yourself for future advancement.

Other Essential Requirements

• Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
• WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.
• EXCELLENCE – Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
• LOVE – Love the people, love the work and love the results.
• INTEGRITY – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
• GRATITUDE – We recognize that we are blessed to be in the business of serving others.
• HUMILITY – We strive for greatness with…