Program Director; ACT TEAM

The Program Director oversees the administrative and clinical operations of Conexio Care’s four Assertive Community Treatment (ACT) teams in New Castle and Kent counties. This leadership role ensures high-quality, evidence-based behavioral health services through effective coordination, training, compliance monitoring, and continuous improvement. The Program Director is responsible for program sustainability, adherence to model fidelity, and supervision of ACT team leaders and the Assistant Program Director.

• Provide direct supervision to four ACT Team Leaders and the Assistant Program Director.
• Oversee quality assurance processes, monitor outcomes, and ensure adherence to evidence-based practices.
• Track financial performance, billing targets, and breakeven goals.
• Supervise training initiatives and support nursing and medical staff.
• Develop and implement utilization review systems to confirm service eligibility and appropriate care levels.
• Ensure compliance with licensure regulations, contractual obligations, and evidence-based standards.
• Collaborate with Quality Assurance to identify and implement process improvements.
• Assertive Community Treatment
• Housing First
• Motivational Interviewing
• Illness Management and Recovery
• Cognitive Enhancement Therapy (CET)
• Dual Disorder Treatment
• Trauma-Informed Care
• Seeking Safety
• Track and analyze monthly performance indicators; report findings and develop improvement plans.
• Maintain required licensure, certifications, and accreditations.
• Participate in senior staff committees and meetings.
• Perform additional duties as assigned.

• Education:
  
  Bachelor’s degree in social work, psychology, counseling, nursing, or related behavioral health field (Master’s preferred).
• Experience:
  
  Minimum 5 years of progressive leadership experience in behavioral health services, including administrative and clinical oversight.
• Valid driver’s license and ability to travel between program locations.

• Experience managing ACT programs or similar evidence-based practices.
• Ability to work with individuals with severe mental illness and/or co-occurring substance use disorders.
• Strong background in data collection, performance evaluation, and quality assurance.
• Knowledge of regulatory and accrediting standards (CARF, state licensure).
• Excellent organizational, project management, and communication skills.
• Proficiency in database management and data-driven decision-making.
• Effective Communication
• Ethical Practice
• Leadership and Accountability
• Cultural Humility
• Problem Solving and Conflict Resolution
• Adherence to Policies and Procedures

• Full-time employees are eligible to
• Medical, Dental, and Vision benefits
• 401k, Life, Disability Insurance
• Generous Paid Time Off (PTO)
• Daily Pay - A benefit that allows you to access your pay when you need it
• HSA, FSA
• Life Assistance Program
• Competitive Wages
• Wellness Program

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organization's stakeholders through capacity creation and employee compensation betterment.

Apis Services, Inc. and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law.

This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.

Conexio Care, an affiliate of Apis Services, was founded in 1985 as a subsidiary of the organization then known as Church Home Foundation. Conexio’s original mission was to help older adults with lifelong histories of psychiatric hospitalization to transition into the community. Our mission expanded in 1988 to include homeless services and substance abuse treatment. Today, Conexio Care serves as one of Delaware’s largest nonprofits, collaborating with government, community, corporate, and other philanthropic partners to maximize services for our state’s most vulnerable citizens.

(Conexio Care (Use the "Apply for this Job" box below).)