Senior Business Analyst, Business Delivery

Senior Business Analyst – Service and Fulfillment

Drive prioritized operational delivery and initiative execution within Service and Fulfillment. Translate leadership priorities into clear deliverables, coordinate execution activities, manage risks and dependencies, and ensure initiatives are delivered on time.

• Lead end‑to‑end operational delivery of complex, cross‑functional initiatives, demonstrating independent ownership of execution, readiness, and delivery outcomes.
• Translate initiative scope and priorities into clear, actionable execution plans, defining tasks, owners, timelines, and success criteria.
• Coordinate and execute operational activities (logistics, requirements gathering, pilots, sequencing, UAT, cutover planning, operational readiness) as primary point of accountability.
• Identify, assess, and manage complex operational risks, constraints, and dependencies, escalating issues with mitigation options.
• Apply functional and operational SME knowledge and best practices to assess issues, define solutions, and guide decisions.
• Create and maintain operational artifacts (process documentation, workflows, checklists, readiness documentation) and identify recurring risks and optimization opportunities.
• Partner with operational leaders to confirm ownership, accountability, and long‑term sustainability post‑delivery; influence alignment across teams.
• Validate delivery success through measurable operational outcomes including continuity, adoption, quality, timeliness, and efficiency.
• Adapt execution approaches in response to emerging issues, shifting priorities, or increased complexity.
• Define expected KPI improvements and establish ongoing measurement and tracking to assess performance gains.
• Partner with Reporting to develop and improve dashboards (Power BI) that measure initiative outcomes using OKRs, KPIs, and metrics.
• Prepare and deliver insights, analysis, and presentations on performance information, risks, trends, and recommendations.
• Serve as a trusted partner for stakeholder management, confirming priorities, success criteria, and delivery expectations.
• Manage stakeholder expectations through clear communication of progress, risks, trade‑offs, and decisions; build consensus and alignment.
• Lead and facilitate working sessions, reviews, and decision checkpoints; act as resource and advisor to remove blockers.
• Develop and deliver communications, job aids, and input on training materials to support adoption and sustained use of new workflows.
• Identify training and change impacts early; partner with leaders to design targeted reinforcement strategies.
• Support employee engagement and continuous improvement activities.

• Bachelor’s degree required (Business, Operations, Industrial Engineering, Information Systems, or related field); MBA is a plus.
• Six or more years in service operations, fulfillment, business analysis, or process improvement with project coordination and change support.
• Proven experience gathering and integrating information, translating analysis into recommendations, and influencing decisions.
• Advanced working knowledge of CLC’s product portfolio and operating systems.
• Hands‑on experience with process mapping tools (Visio, Lucid, Miro, Smartsheet).
• Advanced data analysis skills:
  Advanced Excel required;
  Power BI preferred.
• Proficiency with Salesforce, E1, and Arrow.
• Excellent written and verbal communication skills, including preparation of clear PowerPoint presentations.
• Experience with continuous improvement methodologies (Lean, Six Sigma, Kaizen); certification is a plus.

• Microsoft Office Suite (Teams, Word, Excel, PowerPoint, Outlook).
• Project management software:
  Smartsheet, JIRA.
• Data analytic tools:
  Power BI.
• Enterprise systems familiarity, workflow tools.
• Analytical and problem‑solving skills; proficiency in Excel, Power BI, analytics, and workflow tools.
• Strategic and tactical thinking; ability to balance strategic thinking with hands‑on execution.
• Change management and stakeholder engagement.
• Process optimization with Lean or Six Sigma methodologies.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.