Office Manager

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance

Gateway Oral & Maxillofacial Surgeons is a privately owned oral surgery practice focused on providing highly personalized, concierge-level care in a professional but close-knit environment.

We are looking for an experienced Office Manager who enjoys being involved in the day-to-day operation of a practice and working directly alongside the doctor and team.

This is a hands‑on management position in a small private practice, not a corporate, multi‑location or remote administrative role. Our Office Manager is visible and accessible to the team, interacts with patients regularly, understands what is happening throughout the office and is willing to step in when needed.

The right person will bring strong leadership and business skills while recognizing that one of their most important responsibilities is preserving what already makes Gateway successful: our team, our relationships with referring offices and the personal experience we provide our patients.

• Oversee the daily operation of the practice and keep the office running smoothly.
• Lead, support and hold team members accountable while maintaining a positive and respectful work environment.
• Clearly communicate responsibilities, expectations and office policies.
• Manage recruiting, hiring, onboarding, training, scheduling, performance reviews and employee concerns.
• Address staff issues promptly and appropriately rather than allowing problems to linger.
• Build strong communication and teamwork between the clinical and administrative sides of the practice.
• Provide front‑office support and patient‑facing assistance.
• Make sure daily administrative responsibilities are completed accurately and on time.

• Develop a working understanding of the practice's financial performance and key business numbers.
• Review collections, accounts receivable, payroll/staffing costs, expenses and other key indicators with the owner and bookkeeper.
• Monitor patient collections and AR follow‑up.
• Oversee vendors, purchasing and routine practice expenses.
• Identify operational or financial concerns early and work with the appropriate people to address them.
• Assist with budgeting, planning and continued practice growth.

• Protect and strengthen Gateway's concierge‑style patient experience from the first phone call through post‑operative follow‑up.
• Handle patient concerns professionally and help the team maintain a high standard of service.
• Maintain and develop strong relationships with referring dental offices.
• Coordinate referral‑development and marketing efforts consistent with Gateway's philosophy and reputation.
• Help identify opportunities for sustainable growth without sacrificing patient care or office culture.

• 3+ years of dental or medical practice management experience required.
• Dental specialty or oral surgery experience strongly preferred.
• Experience directly managing both administrative and clinical team members.
• Bachelor's degree in business, healthcare administration or a related field preferred; significant relevant practice‑management experience may be considered in place of a degree.
• Hands‑on experience with staffing, scheduling, employee management and patient service.
• Working knowledge of dental/medical billing, collections, accounts receivable and practice finances.
• Strong judgment, follow‑through and problem‑solving skills.
• Organized and able to manage multiple priorities without losing sight of the daily needs of the office.

Gateway is a small, privately owned practice with…