Customer Success Associate

As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements.

• Proactively support the onboarding process for new customers.
• Address and resolve a broader range of customer inquiries and issues.
• Assist with customer renewals and upselling opportunities.
• Monitor and analyze customer performance and engagement data.
• Provide intermediate-level training and guidance to customers.
• Ensure implementation schedules, targets, and budgets are met.
• Collaborate with internal teams on customer feedback to improve products/services.
• Document detailed customer interactions and updates in CRM.
• Identify potential areas for service/product improvement based on customer feedback.
• Maintain and enhance strong client relationships.

• Enhanced Communication: improved verbal and written communication capabilities.
• Intermediate Problem‑Solving: ability to tackle a wider range of issues.
• Analytical
  
  Skills:
  
  basic analytical skills to track and interpret customer data.
• Technical proficiency: stronger understanding of products/services.
• Advanced CRM: more proficient use of CRM tools for streamlined customer management.
• Customer Focus: deepened empathy and focus on customer needs.
• Collaboration:
  
  enhanced team collaboration and coordination.
• Feedback Implementation: ability to implement customer feedback effectively.

Salary range: $34,300.00 – $57,400.00 USD. This role is eligible for bonus. Compensation range listed is based on primary location of the position.

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

We are committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.