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Customer Experience Lead: Escalations & Coaching

Job in Clayton, St. Louis County, Missouri, USA
Listing for: Caleres, Inc.
Full Time position
Listed on 2026-08-07
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management
Salary/Wage Range or Industry Benchmark: 38000 - 52000 USD Yearly USD 38000.00 52000.00 YEAR
Job Description & How to Apply Below

Caleres, Inc. in Clayton, MO is seeking a Representative, Advance Services to join our dynamic footwear team. You will handle escalated customer issues, provide coaching to teammates, and strive to deliver exceptional service that reduces repeat contacts.

The role supports incident tickets and emails while driving improvements in policies and procedures affecting customer experience. Join a company with a rich 145+ year legacy and brands like Famous Footwear, Sam Edelman and Naturalizer.

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