Program Manager for Advanced Workforce Center

Hiring Department

Advanced Workforce Center

The Advanced Workforce Center (AWC) at the University of Missouri–St. Louis is a hub for professional and continuing education focused on advancing workforce development and regionaleconomic growth. Through partnerships with employers, government,and community organizations, AWC delivers flexible, high-quality training programs that equip individuals with in-demand skills,support career advancement, and help organizations remain competitive.

The Program Coordinator for the Advanced Workforce Center(AWC) supports the planning, coordination, and delivery ofnon-credit workforce training programs, including bootcamps,certifications, and professional development offerings. The role ensures effective program execution, enrollment operations, andparticipant support to drive learner success and program growth.

• Coordinate the implementation of non-credit courses, bootcamps,and certificate programs
• Support scheduling and logistics including instructors,classrooms, and instructional technologies
• Assist with in-person, hybrid, and live-virtual program delivery
• Ensure smooth day-to-day program operations and learnerexperience
• Manage and process invoices for vendors, corporate clients, and workforce partners, ensuring accurate billing, timely payments, and compliance with university procedures

• Support enrollment processes including registration workflows andparticipant onboarding
• Maintain communication with prospective and enrolledparticipants
• Provide customer-focused support to enhance retention and program completion
• Assist with learner inquiries, program details, and scheduling

• Maintain accurate program and enrollment records
• Support CRM and enrollment systems functionality and updates
• Track and report on enrollment, participation, and programoutcomes
• Assist with data-driven improvements to processes and workflows

• Partner with marketing to support recruitment and outreachefforts
• Collaborate with instructors and leadership to align programs with workforce needs
• Assist in updating and refining program offerings and delivery models
• Contribute to continuous improvement and scalabilityinitiatives

• Perform general administrative duties and documentation
• Participate in meetings and cross-functional coordination
• Support special projects and other duties as assigned

As with all positions, they may perform other job-relatedresponsibilities as needed to support departmental and campus-wideneeds.

• Strong organizational and project coordination skills
• Effective communication and customer service orientation
• Attention to detail and ability to manage multiplepriorities
• Problem-solving and adaptability in a dynamic environment
• Ability to work collaboratively across teams
• Basic data tracking and analytical awareness

Work is primarily performed in an office and educational deliveryenvironment with regular interaction with students, instructors,and internal stakeholders. The role requires extended periods of computer use, coordination of multiple tasks, and occasionalmovement between classrooms or training spaces. The positioninvolves sustained attention to detail, problem-solving, and communication across various audiences.

No direct supervisory responsibilities: may coordinate work ofinstructors or support staff as needed

40 hours per week

A Bachelor's degree or an equivalent combination of education and experience and 1 year of experience from which comparable knowledge and skills can be acquired is necessary

• Experience with CRM or enrollment management systems
• Familiarity with non-credit or continuing education programs
• Experience supporting hybrid or online learningenvironments
• Knowledge of workforce development trends and employerneeds

$19.25 - $26.45

Grade: GGS-008

University

Title:

PROGRAM/PROJECT SUPPORT COORDINATOR I

Internal applicants…