Usher

Hiring Department

Touhill Performing Arts Center at the University of Missouri-St.Louis

The Touhill Performing Arts Center at the University of Missouri-St. Louis creates opportunities for the people of ourregion to experience, appreciate and embrace the transformationalpower of the performing arts. It is a welcoming place, a leadingcultural partner in our community and a symbol of this University'scommitments to integrate education, innovation and excellence.

The Usher provides direct customer-focused guest services topatrons of the facility.

[Customer Focus] – 30% The Usher is primarily responsible for ensuring that guests and patrons of the Touhill are met with courteous and attentive service whether assisting in way finding, welcoming patrons to the facility, or wishing guests a good night. The Usher is the individual utilized in fulfilling the Touhill’smission of being a “welcoming place”.

[Event Support] – 30% Pleasantly directing patrons to amenities and seating. Handing out programs or other materials on behalf of the client topatrons. Enforcing Touhill policies regarding proper theater decorum, seating issues, and disruptive patrons while maintaining awelcoming and friendly demeanor.

[Emergency Reporting and Response] – 25% Remaining vigilant for any emergent issue (such as hazards, suspicious activity or items, or that may arise, seeking the safetyand security of patrons and guests as priority. Reporting observed issues to House Managers for resolution ifwarranted. Executing public safety procedures when necessary and directed bythe House Manager.

[Training] – 5% Completing University-mandated training as required. Completing Touhill-specific training (and/or Touhillqualification(s)) as required.

As with all positions, may perform other job-related responsibilities as needed to support departmental and campus-wideneeds.

Variable depending on event needs

High school diploma or equivalent and some work experience from which comparable knowledge and skills can be acquired is necessary

• Communicates professionally in both verbal and writtenformats.
• Ability to work long and unusual hours, including late atnight.
• Willingness to work hard and take direction.
• Experience with House Management or front-of-house operations.
• An understanding of theatrical terminology, equipment, andusages.
• Good communication skills and customer service experience arerecommended.

$17.50/hr

Grade: GGS-004

University

Title:

EVENT ASSISTANT II

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

• Application materials include a cover letter and resume. Finalists will be asked to provide references at a laterdate.
• Applicants must combine all application materials into one PDF for Microsoft Word document and upload as a resume attachment to the UM SL Careers: https://(Use the "Apply for this Job" box below)..html
• Limit document name to 50 characters. Maximum size limit is11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment. If you are experiencing technical problems, please email umpshrsupport

Employment visa sponsorship is not available for this position.

This position is not eligible for University benefits. Individual sin non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). For information about this plan,please visit the Faculty & Staff Benefits website at https://-plans

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of Human Resources at umslhr.