Teller II

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we’re strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us.

Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.

Together, there’s no stopping you!

Job Title:

Teller II

Job Description:

Summary:

Handles all phases of teller duties, including deposits, withdrawals, check cashing, loan payments, etc. Is cross-trained in and is able to perform personal banking activities consisting of offering a full range of banking products and services as well as providing efficient and quality customer service.

Essential Duties and Responsibilities:

Handles multiple transaction types such as, accepts checks for cash and deposit, verifies cash, endorsements, and issues receipts; accepts deposits including bulk coin/currency, savings and checking deposits, issue cashier checks, and currency orders and shipments

Maintains proper cash levels in drawers and is responsible for keeping cash secure

Responsible for daily balancing of cash drawer

Responsible for handling over/short account in acceptable approved manner

Responds to clients’ needs and inquiries in a courteous and friendly manner

Ability to balance ATM, Vault, Coin and cash GL Accounts Performs minor account maintenance tasks, as trained and assigned per branch needs, including but not limited to, address changes, debit card maintenance & check ordering

Refers customers to an internal team of experts when additional financial goals and needs are recognized

Educates clients on bank technology, such as mobile and online banking, ATM and ITMAssists branch and fellow team members by achieving goals and sharing responsibility of daily tasks

Ensures safe and sound banking practices, including adherence to all applicable laws and regulations

Assists with online banking initial enrollment & assists clients via Q2 Assist Identify additional client needs and make recommendations through proactive conversations with clients:
Define features and benefits of products/services, as well as provide customers with information on rates, service charges, restrictions and other related information

Performs check backs

Assist in opening and closing the branch, following procedures set by corporate security

Performs other miscellaneous duties as assigned

Qualifications:

Strong math and problem solving skills

Excellent interpersonal and customer service skills with the ability to cross sale products and services

Must maintain confidentiality of client transactions and bank records

Team-oriented, possess a positive attitude and work well with others

Strong oral and written communication skills

Ability to operate standard office equipment, such as, computer work stations, typewriters, calculators, and copier

Ability to prioritize; handle multiple tasks; and work independently

Strong organizational skills and detail-oriented with high degree of accuracy

Thorough knowledge of bank operations, products, and services offered at the bank Knowledge of banking laws and regulations including the Bank Secrecy Act

Supervisory Responsibilities:

None Education and/or

Experience:

High school diploma or equivalent

Minimum one year banking experience required

Customer service experience required

Experience working in an environment with individual and team goals preferred

Computer and Software

Skills:

Skilled in operation of a personal computer, including Microsoft Word and Excel.

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