Retirement Plan Client Service Manager

MONETA is an independent Registered Investment Advisor (RIA) wholly focused on going further for our clients. We are one firm with many solutions and we provide a full spectrum of financial advisory services, but our true purpose is centered on building relationships and providing exceptional service to our clients around the globe. For that reason, we’ve built an entrepreneurial business model organized around our clients.

Our Partner-led teams are empowered to serve only in the best interest of their clients. Plus, our independence means that we are never beholden to stakeholders or parent companies. We also have the unique ability to trace our history back nearly 150 years, demonstrating our ability to evolve to meet the needs of those we serve.

This role primarily involves supporting Advisors and Partners by managing and facilitating operations and communications within the team and with clients and external stakeholders. The individual in this position plays a critical role in ensuring smooth daily operations, effective client relations, and compliance with established procedures and standards. They coordinate tasks, manage client data, and contribute to meeting preparations and documentation, all while maintaining strong relationships with clients, service providers, and financial institutions.

This role is pivotal in enhancing team efficiency and client satisfaction. Moneta provides the opportunity for long-term career growth and professional development opportunities.

• Provides comprehensive support in daily operations, assisting Advisors and Partners with a thorough understanding of team processes and procedures.
• Serves as a trusted liaison among Advisors, Partners, clients, financial institutions, and service providers, ensuring effective communication and coordination.
• Develops and maintains knowledge of qualified retirement plans, including 401(k) and Profit Sharing programs.
• Establishes and cultivates rapport with all assigned clients, facilitating communication between clients and their Advisors or Partners.
• Works directly with third-party Custodians and Advisors to meet critical project and industry deadlines.
• Manages client and plan participant communications, addressing inquiries and coordinating additional assistance with Advisors, as necessary.
• Prepares and organizes client reviews, investment allocation summaries, meeting agendas, executive summaries, and investment performance reports.
• Coordinates the scheduling of client reviews, employee education sessions, and internal team meetings.
• Assists in executing action items post-client reviews and supports the preparation of client engagement agreements, Investment Policy Statements, vendor agreements, and fee invoices.
• Supports new client onboarding, including managing documentation and coordinating introductory meetings.
• Collaborates with various team members and departments to ensure accurate data entry and workflow through various reporting systems.

• Bachelor’s Degree preferred with an emphasis in Accounting, Business or Finance field
• Minimum of five years of relevant work experience
• Proficient in Microsoft Office Applications, with advanced expertise in Excel and PowerPoint a plus
• Must be authorized to work in the United States

Moneta is committed to providing the best possible care for our employees; part of this care includes offering comprehensive benefits that enhance the well-being of employees and their families:

• This is a full-time, exempt, salary position reporting to the Senior Retirement Plan Advisor
• Paid holidays
• Paid time off (PTO)
• Employer cost‑shared medical and dental insurance
• Employer‑paid short‑term disability, long‑term disability, AD&D insurance, and basic life insurance
• 401k Match – 50% of employee contributions up to 6% of compensation
• Discretionary annual profit‑sharing bonus
• Paid parental leave
• Employee referral incentive bonus program
• Onsite wellness programs & rewards