Technical Support Specialist

Job#: 3028815

Job Description:

Technical Support Specialist

Location: Clayton, Missouri (On-site)

Employment Type: Contract

Role Overview

We are seeking a Technical Support Specialist for a 6-month contract position. This role involves a blend of internal IT support and external client assistance. The successful candidate will act as a key point of contact, handling technical and service-related inquiries in a dynamic help desk environment.

Key Responsibilities

• Provide technical support across both IT (60%) and client support (40%) functions.
• Serve as a liaison between advisors, clients, and the client support line.
• Manage internal IT support calls from advisors and other resources.
• Handle external client support calls, addressing various technical issues.
• Perform desktop support tasks requiring strong customer interaction skills.
• Troubleshoot a range of issues from password resets to branch-level outages.
• Operate within a service desk environment with elevated system access.

Work Schedule

• Monday–Friday, with a shift of either 7:00 AM – 4:00 PM or 7:30 AM - 4:30 PM.
• One Saturday shift is required every one to two months, from 8:00 AM – 1:00 PM.
• Flexibility for additional hours or schedule adjustments may be necessary.

Required Qualifications

• Experience: Entry-level experience in a technology help desk setting.
• Technical
  
  Skills:
  
  Proficiency with Zen Desk and the Microsoft Suite.
• Professional
  
  Skills:
  
  The ability to adapt quickly and perform effectively in high-pressure situations is required. Strong communication skills are necessary for handling challenging calls.

Compensation & Benefits

The pay rate for this position is between $ and $ per hour. Further details on benefits can be provided.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.