Senior ServiceNow Engineer

Senior Service Now Engineer Overview

NISA Investment Advisors, LLC (NISA) partners with world-leading organizations to design, develop, and manage highly customized, risk-controlled investment strategies across fixed income, equities, and derivatives. With $483 billion in assets under management ($299 billion in physical assets and $184 billion in derivatives notional value), NISA actively manages risk for institutional investors, providing clarity to complicated challenges and stability in ever-evolving markets.

At NISA, we foster a culture that supports both personal and professional growth, providing opportunities to learn from experienced professionals while contributing meaningful work from the outset. We seek candidates who demonstrate strong quantitative and analytical skills, intellectual curiosity, and a collaborative mindset to join our growing teams.

The Senior Service Now Engineer is a senior member of NISA s Service Now Engineering team, driving platform strategy and new capabilities across ITSM, ITOM, HRSD, Dev Ops, automation and AI-enabled capabilities. The role partners closely with business stakeholders and IT leadership to translate requirements into Service Now solutions and to provide a top-tier platform experience across the firm. Consistent with NISA s collaborative culture, this role sets platform standards and drives outcomes by partnering with other Service Now developers and vendor teams rather than working in isolation.

• Serve as the primary liaison between business stakeholders and the Service Now Engineering team, translating business requirements into Service Now solutions across ITSM, ITOM, HRSD, Dev Ops, and other key modules
• Support the daily cross-functional operational readiness of the Service Now platform, monitoring platform health and coordinating remediation to ensure stability and reliability for enterprise-wide services
• Participate in Agile ceremonies, including sprint planning, backlog refinement, and retrospectives, contributing technical estimation and design input to the team s delivery cadence
• Manage the lifecycle of change requests and coordinate deployments across development, test, and production environments, enforcing change-control discipline consistent with NISA s IT service management practice
• Partner with implementation vendors to confirm delivered work adheres to Service Now platform best practices and NISA s configuration standards
• Set and reinforce Service Now best practices across other business-unit developers building on the platform, providing peer guidance to maintain platform-wide consistency and supportability
• Administer all Service Now instances, including planning and executing upgrades and patches, opening and managing cases with Service Now support, participating in code peer reviews, and reviewing update sets prior to production promotion
• Apply automation and AI-enabled capabilities within the Service Now platform to accelerate configuration, development, and support work, with human review on every change bound for production
• Partner with Application Management, End User Support, and Cybersecurity on platform work touching shared services, integrations, and security controls

• Bachelor s degree in computer science, information systems, or a related field, or equivalent experience
• 4+ years of experience working with the Service Now platform
• Experience across ITSM, ITOM, ITAM, HRSD, and Dev Ops modules
• Experience implementing Service Now modules
• Service Now Certified System Administrator (CSA)
• Service Now Certified Application Developer (CAD)
• Experience with Service Now Portal development
• Experience troubleshooting release deployments and system configuration using Service Now diagnostic tools, system logs, and performance analytics
• Experience in JavaScript, Service Now Glide objects, AngularJS, Bootstrap, CSS
• Experience translating business requirements into functional and technical specifications for Service Now configuration, workflow automation, and integrations
• Excellent written and verbal communication skills for both technical and non-technical audiences, with the ability to convey technical concepts clearly

NISA s culture encourages collaboration and innovation. We seek self-motivated, intellectually curious individuals willing to push themselves and others in an environment that celebrates fresh thinking. We equip employees with the resources needed to excel, and we encourage personal development. NISA is dedicated to internally cultivating and rewarding talent. Employees at NISA are provided with a wide range of benefits, including health, dental, vision and life insurance options, paid time off, a competitive retirement plan, onsite cafeteria, fitness center, a health and wellness program, and an educational assistance program.

NISA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national…