System Support Analyst-Entry Level

Hiring Department

Information Technology Services

Answer telephone inquiries concerning technology includingquestions regarding SSO ids, passwords, MFA, Secure Auth,networking, Canvas, email, general purpose software and hardware.

Install and configure desktop computer systems running Windows,Macintosh OS and peripherals

Help faculty, staff, and students get connected to the campusnetwork via VPN (virtual private network), wireless devices andwired devices

Relocate desktop computers, projectors and peripherals in labs,classrooms, and faculty/staff offices as required

Provide computing and A/V hardware support, including preventative maintenance for the academic classrooms across campus and studentcomputer labs

Interact with coworkers and supervisor to determine customer support procedures that benefit the campus community

Provide installation of faculty and staff computers

Provide virus remediation

Provide and maintain laptops for checkout

Provide desktop reimaging services

Have the ability to support Managed Printing and softwareassociated with printing

Provide Triton Cards for faculty, staff, students and vendors

8am-5pm

An Associate's degree in the defined field or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary.

Experience with broad range of LAN and device knowledge skills andexpansive knowledge of device / workstation

hardware/software/operating systems.

Windows 11 and Apple Experience.

Very strong customer service skills.

Experience imaging and setting up systems preferred.

$15.10 - $20.75

Grade: GGS-006

University

Title:

SYSTEM SUPPORT ANALYST - ENTRY

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

• Application materials include a cover letter and resume.
  
  Finalists will be asked to provide references at a later date.
• Applicants must combine all application materials into one PDFor Microsoft Word document and upload as a resume attachment to theUMSL Careers: https://(Use the "Apply for this Job" box below)..html
• Limit document name to 50 characters. Maximum size limit is11MB. Do not include special characters (e.g., /, &, %, etc.).For questions about the application process, please emailemployment. If you are experiencing technical problems,please email umpshrsupport.

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://-retirement

University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of Human Resources at umslhr.