Sr. Analyst, Application Support – Change Management

Sr. Analyst, Application Support
- Change Management
. St. Louis County’s Information Technology Department is seeking an experienced Sr. Analyst, Application Support
- Change Management, to drive the successful implementation and adoption of enterprise software releases and changes across the County’s government. In this high-impact role, you will coordinate technology change initiatives – from routine patch management and feature upgrades to the introduction of brand-new enterprise applications – ensuring each change is planned, communicated, and executed with minimal disruption to County operations. You will collaborate closely with IT teams, business units, and vendors to integrate changes into critical county-wide platforms (including Microsoft 365, Ivanti IT Service Management, Workday, and Accela) while adhering to industry best practices such as ITIL-based change management procedures.

By championing a structured change management process, comprehensive training programs, and proactive communication strategies, the role will be pivotal in improving how the County introduces new technology solutions and updates. This position offers the opportunity to improve cross-functional change efforts that enhance user adoption and operational excellence.

The typical starting salary is between $31.63 - $37.96 hourly, depending upon the candidate's qualifications as well as budgetary considerations.

As an employer, St. Louis County cares about the health and well-being of our employees. In an effort to provide for the best possible work-life balance, the County offers a generous benefit package which includes affordable health insurance, dental and vision coverage, 4 weeks of Paid Time Off the first year, 11 paid holidays, deferred benefit retirement plan, paid life insurance as well as short- and long-term disability.

To learn more about these and other County benefits, please visit:
Saint Louis County Employee Benefits

St. Louis County Government is a qualified agency for the Public Service Loan Forgiveness program managed by the Federal Government. For more information regarding this program, please visit:
Public Service Loan Forgiveness | Federal Student Aid.

• Oversee the IT change management lifecycle for software applications, prioritize and coordinate change requests, assess risks and business impacts, schedule and obtain approvals for changes, and ensure compliance with formal change control policies and documentation requirements.
• Develop and execute detailed change implementation plans for patches, upgrades, and new feature releases on key enterprise platforms (e.g. Microsoft 365, Ivanti ITSM updates, Workday and Accela version upgrades). Ensure that all changes are thoroughly tested, validated, and timed to minimize downtime and prevent production incidents during deployment.
• Work closely with software developers, system administrators, business units, and department stakeholders to integrate application change activities into overall project plans. Facilitate clear and timely communication about upcoming changes, including disseminating release notes, technical advisories, and user-friendly announcements, so that all employees understand the “what,” “why,” and “when” of technology changes.
• In partnership with the IT Staff and Support teams, develop and deliver comprehensive training programs and resources to prepare both end-users and Tier 1–3 support staff for new systems or updated features. This includes creating user guides, FAQs, and conducting workshops or webinars to ensure high user proficiency and support team readiness before go-live.
• Monitor system performance, support tickets, and user feedback during post deployment “hypercare” periods to ensure a smooth transition and high…