Donor Engagement Manager

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Full Time General Support Saint Louis, MO, US

2 days ago Requisition

The Impact Team is responsible for securing the financial resources, public support, and awareness needed to advance the Coalition’s mission. Through fundraising, storytelling, and meaningful engagement, the team ensures the Coalition’s 25+ programs and services are widely known, accessible, and utilized, as we strive to achieve our vision:
For every child…A Place to Call Home.

The Donor Engagement Manager leads donor engagement, stewardship, and fundraising initiatives that strengthen relationships and increase financial support for the Coalition. This role develops and evaluates donor retention, recognition, and upgrade strategies; cultivates community partners; communicates the impact of donor contributions; and maintains accurate fundraising data to support informed decision-making.

Success in this role will be measured through progress toward event and annual fundraising goals, donor retention and upgrade results, the quality and consistency of donor engagement, timely stewardship follow-up, and the accuracy and completeness of fundraising records and reports.

• Provides intentional and meaningful engagement with affinity groups and various types of donors (new, monthly, lapsed, corporate, etc.).
• Develops annual donor engagement goals and strategies to increase retention, involvement, and financial support among donors, sponsors, and prospects through consistent, intentional contact.
• Creates and implements retention and step-up strategies for all donor types and affinity groups.
• Creates and implements strategies to recognize and appreciate donors, such as thank you notes, events, and public acknowledgments.
• Builds progressively deeper involvement and support among donors, sponsors, and prospects through regular, intentional contact and tailored engagement opportunities.
• Provides donors with regular updates on the impact of their contributions through email, direct mail, calls, and in-person conversations.
• Solicits donations to support special events, fundraisers, and our retail store, ReFresh.
• Works with the Marketing Team to prepare customized engagement materials for current and prospective donors.
• Works with the Family Enrichment & Volunteers Team to support volunteer groups- greeting groups when they arrive, taking pictures, ensuring a positive volunteer experience, and discussing next steps with the group for continued engagement and interest in other involvement opportunities.
• Works in partnership with the Community Impact Manager to plan and execute stewardship efforts for event attendees, converting guests to engaged and ongoing supporters of the Coalition.
• Collaborates with the Chief Financial Officer, Chief Impact Officer, and Executive Director to develop financial forecasts and fundraising goals informed by historical results and donor trends.
• Records, manages, and analyzes fundraising data while looking for trends using Salesforce.
• Exports and processes monthly reports from various giving platforms, ensuring accurate data entry and reconciliation within Salesforce.
• Monitors retention and step-up results across donor types and affinity groups and adjusts engagement strategies based on performance.
• Ensures integrity of all Development-related data in Salesforce.
• Maintains complete, current donor records and profiles in Salesforce and consistently documents donor and prospect engagement activity.
• Promotes and adheres to ethical standards in all donor interactions and fundraising…