Sales & Catering Coordinator

Sales & Catering Coordinator

We are currently hiring a Sales & Catering Coordinator!

• It’s energizing to create memorable guest experiences every single day.
• It’s inspiring to lead by example and support a team that thrives on service excellence.
• It’s fulfilling to resolve challenges with empathy, professionalism, and efficiency.
• That exceptional guest service is the heart of hospitality and sets the tone for everything else.

Reports to:

Director of Sales & Marketing

• Respond quickly and professionally to inquiries from potential clients by providing information about hotel.
• Ensure a high level of customer service by assisting the sales team with addressing client needs and resolving issues promptly.
• Provide support to sales team by preparing presentations, proposals and contracts
• Distribute group resumes, banquet event orders, daily change logs, and pick-up reports.
• Coordinate sales team meetings with clients
• Create room block and reservations for incoming groups
• Create reservations for individual business travel guests
• Create billing patterns for group room blocks and individual travel reservations
• Collaborate with other hotel departments to ensure client satisfaction
• Receive and distribute leads to sales team
• Handle administrative tasks for department including filing, data entry, and office supply orders
• General office administration tasks and general sales department

• Exceptional communication skills (oral and written)
• Moderate knowledge in programs such as Word, Excel, PowerPoint, and Outlook
• Previous customer service experience
• Exceptional time management, critical thinking, emotional intelligence and organizational skills required.
• Hotel experience preferred
• Previous Lightspeed and CI/TY experience preferred

Must be able to stand for long periods of time.

May include crowded office setting or “close quarters”.

General office environment with limited physical activity.