Senior Manager, IT - API

About

At Novo Nordisk, we are dedicated to improving the quality of life for millions of people worldwide. Our operations in North Carolina include three pharmaceutical manufacturing facilities that play key roles in our injectable and oral treatment supply chains. The newer Active Pharmaceutical Ingredients (API) facility in Clayton, NC spans 825,000 square feet and houses fermentation, recovery, and purification processes for ingredients used in our innovative oral products.

At API, you will join a global network of manufacturing professionals who are passionate about their work.

• Leading pay and annual performance bonus for all positions
• Generous paid time off, including 14 paid holidays
• Health, dental, and vision insurance effective day one
• Guaranteed 8% 401(k) contribution plus individual company match option
• Family‑focused benefits, including 14 weeks paid parental leave and 6 weeks paid family medical leave
• Free access to Novo Nordisk‑marketed pharmaceutical products
• Tuition assistance
• Life and disability insurance
• Employee referral awards

Responsible for the department’s system support, developing strategic goals and objectives aligned with all relevant Novo Nordisk business plans, and providing IT system support and issue resolution 24/7. Provides leadership and coaching to staff. Manages application support, overseeing subject‑matter experts within applications used on site. Communicates IT issues, plans, and projects to site leadership. Ensures staff training and IT compliance with regulatory and Novo Nordisk requirements, and manages internal and external IT stakeholders.

Oversees service support, secures IT application changes following computer system validations, and collaborates with the line of business and IT organization. Establishes processes and SLAs, drives improvement projects, and collaborates globally to establish standards and share best practices.

Reports to Director.

• Manage, lead, and coach teams of subject‑matter experts to ensure a high‑performing collaborative team environment.
• Provide continuous feedback, structure, accountability, and best‑practice implementation through LEAN management to improve team performance.
• Maximize value of IT staff through training, development, coaching, performance management, recruitment, and employee relations.
• Create, develop, define, and implement dynamic key performance indicators (KPIs) for areas of responsibility.
• Drive technical discussions, problem solving, and compliance discussions.
• Actively involve, manage, communicate with, and collaborate with internal and external stakeholders at all levels across the organization and in Denmark.
• Serve as a mentor for colleagues with less experience, providing guidance and support.
• Develop strategic direction for site IT assets, monitor industry advances, and recommend and implement new technologies that meet customers’ needs and production goals.
• Ensure stability for customers to maintain current production requirements and to meet future growth and capacity needs.
• Secure seamless collaboration across IT teams with focus on the outcome.
• Provide stability for IT applications, securing a stable and ready‑to‑scale IT landscape that supports increasing volumes and drives technical discussions and accountability.
• Establish effective problem‑solving, 24/7 support, and management escalation.
• Ensure IT systems and processes are available, capable, and accessible to meet production and business needs while continuously improving support models for operational excellence on the shop floor.
• Ensure the department operates in accordance with internal and external regulations and procedures (IT governance).
• Follow all safety and environmental requirements in the performance of duties.
• Other duties, as assigned.

Ability to work in an open office environment with frequent distraction. Ability to travel up to 10% of the time (percent may change on a case‑by‑case basis).

Supervisory responsibilities:

ensure reporting personnel have individual development plans (IDP) with annual goals, interim reviews, and measurable…