Senior Manager, IT - API

About the Department

At Novo Nordisk, we are helping to improve the quality of life for millions of people worldwide. For more than 100 years, we have led the way in diabetes care. Being part of Novo Nordisk allows our employees to embark on the opportunity to help improve the quality of life for millions of people around the world.

In NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains. Our newer Active Pharmaceutical Ingredients (API) facility in Clayton, NC sits on 825,000 square‑feet of state‑of‑the‑art equipment, and houses the Fermentation, Recovery and Purification in the production of ingredients for Novo Nordisk’s innovative oral products. At API, you’ll join a global network of manufacturing professionals who are passionate about what they do.

• Leading pay and annual performance bonus for all positions
• All employees enjoy generous paid time off including 14 paid holidays
• Health Insurance, Dental Insurance, Vision Insurance – effective day one
• Guaranteed 8% 401K contribution plus individual company match option
• Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave
• Free access to Novo Nordisk‑marketed pharmaceutical products
• Tuition Assistance
• Life & Disability Insurance
• Employee Referral Awards

At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career. Are you ready to realize your potential? Join Team Novo Nordisk and help us make what matters.

Responsible for the department's system support, developing strategic goals and objectives in alignment with all relevant NN business plans, and providing IT system support and issue resolution 24/7. Provides leadership & coaching to staff. Responsible for application support overseeing subject matter experts within applications used on site. Provides information to site leadership on IT issues, plans, and projects. Ensures staff is trained, IT is in compliance with regulatory requirements and Novo Nordisk requirements and manages internal and external IT stakeholders.

Oversee service support, secures IT application changes follow Computer system validations, and collaborates with Line of Business and the IT Organization. Ensures processes and SLAs are in place, drives improvement projects, and collaborates globally to establish standards and share best practices.

Reports to Director.

• Manage, lead, and coach teams of subject matter experts (SMEs) to ensure a high‑performing collaborative team environment
• Provide continuous feedback, structure, accountability, implement best practices and continuous improvement through LEAN management to improve team performance
• Maximize value of IT staff through training, development, coaching, performance management, recruitment, and employee relations
• Create, develop, define, and implement dynamic key performance indicators (KPIs) for areas of responsibility
• Drive technical discussions, problem solving, and compliance discussions
• Actively involve, manage, clearly communicate with, and effectively collaborate with internal & external stakeholders at all levels across the organization, as well as in DK
• Act as a resource and mentor for colleagues with less experience, providing guidance and support
• Develop strategic direction for site IT assets, monitor advancements in the industry & recommend & implement new technologies that meet customers’ needs as well as production goals and agreements for the site
• Provide stability needed for customers to maintain current production requirements, as well as meet future growth & increased capacity requirements
• Secure a seamless collaboration across the IT teams with the focus on the outcome
• Responsible for all IT applications; secure a stable and ready‑to‑scale IT landscape that supports the increasing volumes at the site while also driving technical discussions, problem solving, and accountability within the department
• Establish effective problem‑solving, 24/7 support, and management escalation
• Ensure IT systems and processes are…