IT Support Engineer

W2 Contract - Est. 6 months with opportunity to extend

We are seeking an IT Systems Engineer to support a pharmaceutical manufacturing site expansion project in Clayton, NC. This role will be responsible for maintaining and supporting IT infrastructure, networks, servers, and manufacturing-related systems in a regulated environment.

The ideal candidate will have strong networking and infrastructure experience, a hands‑on approach to troubleshooting, and the ability to support critical business and production operations.

• Provide Tier 1 and Tier 2 support for network and infrastructure systems.
• Install, configure, troubleshoot, and maintain network devices including switches, routers, firewalls, and wireless access points.
• Support Windows-based virtual server environments.
• Assist with server room and network closet buildouts, including hardware installation and cabling.
• Monitor and maintain network management, monitoring, backup, and recovery systems.
• Support SAP and other business-critical applications as needed.
• Maintain infrastructure documentation and follow established IT policies and procedures.
• Collaborate with internal IT teams, end users, and third‑party vendors to resolve issues and improve system reliability.
• Support operations in accordance with FDA regulations, GMP requirements, and company standards.
• Participate in occasional after‑hours support when required.

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• Associate's degree with equivalent experience may be considered.
• Experience supporting enterprise network environments and Windows-based virtual servers.
• Knowledge of networking concepts and technologies including switches, routers, firewalls, and wireless networking.
• Experience troubleshooting and resolving infrastructure-related issues.
• Networking certifications such as CCNA or CCNP are a plus.
• Experience in pharmaceutical, biotech, food, beverage, cosmetic, or other regulated manufacturing environments preferred.
• Familiarity with FDA, GMP, GxP, or other regulated industry requirements is highly desirable.
• Strong documentation, communication, and customer service skills.

• VMware, Hyper‑V, or other virtualization platforms
• Network security administration
• Backup and disaster recovery processes
• Infrastructure monitoring and management tools