IT​/OT Support Technician

Piper Companies is seeking an IT/OT Support Technician to support a leading manufacturing organization in Clayton, North Carolina. This role will focus on supporting network connectivity, infrastructure, and BMS/FMS-related systems across a large-scale campus environment. The IT/OT Support Technician will serve as a liaison between facilities vendors, automation teams, and IT stakeholders to ensure controllers, servers, and network-connected devices are configured properly and communicating effectively.

This is an excellent opportunity for an IT professional with a hands-on field service, network support, or infrastructure support background who enjoys troubleshooting connectivity issues, supporting critical systems, and working directly in the field.

• Troubleshoot network connectivity issues involving firewalls, subnet masks, VLANs, IP addressing, switch ports, and controller communications.
• Support BMS/FMS environments by diagnosing and resolving infrastructure and connectivity issues.
• Perform hands-on support within IDF rooms including cable verification, punch-down troubleshooting, and connectivity validation.
• Partner with internal IT teams and third-party vendors to resolve server, network, and controller-related issues.
• Work closely with local and global project teams to support project execution and successful system deployments.
• Communicate project status, risks, and issues to business stakeholders and leadership teams.
• Support controller configuration and integration activities alongside vendor partners.
• Assist with troubleshooting and resolution of field issues related to network-connected equipment.
• Provide support for project launches and ongoing operational activities.
• Perform additional responsibilities and accountabilities as assigned.

• 4-6 years of experience in IT support, network support, field service, or infrastructure operations.
• Experience working with IDF rooms, structured cabling, and physical network infrastructure.
• Knowledge of TCP/IP networking and network troubleshooting methodologies.
• Experience troubleshooting firewalls, subnet masks, port configurations, and general connectivity issues.
• Exposure to Modbus or other industrial communication protocols is a plus.
• Strong communication skills with the ability to provide updates to both technical teams and business stakeholders.
• Ability to work independently in both field and office environments.
• Basic IT certification preferred (A+, Network+, CCNA, or equivalent).
• Experience supporting manufacturing, facilities, OT, or building systems environments is preferred.

• Competitive compensation based on experience and qualifications, typically ranging from **$30-$45/hour**.
• Comprehensive benefits package including medical, dental, vision, and sick leave as required by law.
• Opportunity to support high-profile infrastructure and automation projects within a large manufacturing environment.
• Exposure to global IT and operational technology teams.
• Long-term growth opportunities within IT/OT operations and infrastructure support.

Key Words: IT Support Technician, Field Service Technician, Network Support Technician, Infrastructure Technician, IT/OT Support, Network Troubleshooting, TCP/IP, Modbus, Firewall Troubleshooting, VLAN, Subnetting, Port Configuration, Structured Cabling, IDF Rooms, Network Connectivity, Building Systems, BMS, FMS, OT Support, CCNA, Network+, A+