Quality Assurance Manager

The MM (MAYR MELNHOF) Group (MM) is a leading global producer of paperboard and folding boxes with an attractive range of kraft paper and uncoated fine paper for various end uses. MM promotes sustainable development through innovative, recyclable packaging and paper products operating across 72 production sites on 3 continents.

MM Pharma & Healthcare Packaging division specializes in the manufacturing of secondary packaging for the pharmaceutical and healthcare industries. Customers are global pharmaceutical companies who are partnered with offering customized packaging solutions based on many years of experience and extensive market know-how. With a comprehensive range of services from the conception to the production of folding boxes, labels, leaflets (package inserts) and wedging systems to the implementation of complete packaging lines and co-packing, the highest product safety is guaranteed utilizing market leading technologies.

#growing together for the future of MM and our customers!

• Responsible for all Regulatory, Quality Control and Assurance activities at Site level.
• Has critical decision-making authority in Quality product release for Sale or Supply.
• Has overall responsibility for quality decisions and liaison with external parties on matters that relate to the Quality Management System.
• Continuously improve the end-to-end customer quality experience by ensuring customer quality needs and expectations are met and exceeded in a consistent, joined-up, audit-ready manner across the site.
• Own customer audit readiness at site level, including preparation, hosting, evidence coordination, response management, CAPA commitments, and timely closure of customer audit findings.
• Continually drive site improvements in quality performance through the capture of data internally and externally, analyzing and spotting trends, issues and opportunities and ensuring these are proactively acted upon.
• Leads the local Quality team and will carry the responsibility of ensuring that the day-to-day Quality function is consistently executed.
• Ensures Management Systems are established, documented, and continually improved across the site and are in line with Pharma & Healthcare Div. Policies and Guidelines to effect consistent execution.
• Together with Site Leadership team, drive a culture of Quality to ensure that Quality is “built into” rather than “inspected into” the Production and Supply Chain Operation.

• Customer Complaint Management: timely logging, effective investigation of the root cause(s) to prevent reoccurrence and responding to /closing of such complaints in line with customer requirements.
• Identify opportunities for improvement initiatives with key customer accounts, because of Customer Satisfaction Surveys and other customer feedback.
• Provides a single point of contact regarding quality agreements with customer accounts supplied.
• Effectively implements customer AQLs and Technical/Quality Agreements across the site, ensuring customer quality needs, audit expectations, and contractual requirements are understood and consistently met throughout the Production and Supply Chain Operation.
• Consolidates, monitors and analyses site quality data / dashboards for designated customers.
• Represents the site in customer quality reviews, audit meetings, complaint escalations, and quality performance discussions, ensuring accurate communication and timely follow-up.

• The day to day completion of batch QC testing and product release in line with the production plan and dispatch schedules as necessary to ensure compliance with customer requirements.
• Approval or rejection of all raw materials, components, in-process materials, product, and labelling.
• Review of production records to ensure no errors have occurred and, if errors have occurred, that they have been fully investigated and satisfactorily resolved.
• Approval or rejection of products manufactured, processed, packed, or held under contract by another organization.
• Review and approval of…